All of a sudden, this afternoon I was using the kat.ph/movies site and when I used F5, it said the site was blocked and would not allow me access. I tried adding the Url management function, added it to the list of addresses to exclude from filtering and also I tried adding to the list of allowed urls. Neither worked, but I'm not positive I did it correctly, I don't understand what to enter when using the list button, that is, if I need to use it. I also set the SSL to scan. I went to urlvoid and entered kat.ph and they said it was clean. I also switched from automatic with exceptions to interactive with filtering. No help. I have a feeling that ESET is screwing up. Why isn't there an easier way to enter URL's to UNBLOCK them in a user friendly way. Sometimes I feel like I'm way over my head just trying to configure this thing to act properly. Can anyone help me figure this problem out? I unfortunately don't have much hope of that after reading a lot of the postings here. I have visited numerous times looking for answers to questions I know other people have had, but you don't find much. People don't seem to bother even posting their problems as they know they won't get help. ESET better improve their customer service to include phone contact and not just email. And this forum is right on par with everyone else's, no help. Just the way it is I guess. Well, keep it up ESET and you'll lose many, many, customers.