ESET 4 blocking university VPN

I cannot access my VPN from home if I have ESET smart security firewall enabled. I don't know how to add it to excluded list as I cannot see the connection in the 'connection' window in eset.

Please help. Its important

 

Hello metaldood,

You can try switching to interactive mode.

Thank you,
Richard

 

even the interactive mode doesnt help!

 

Hello metaldood,

Now that you are in interactive mode, please adjust your protocol filtering.

1. Open the main program window by clicking the ESET icon next to the system clock or by clicking Start -> All Programs -> ESET -> ESET Smart Security.
2. Press the F5 key to display the Advanced Setup window.
3. From the Advanced Setup tree, click Personal Firewall and then select Interactive mode from the Filtering mode drop-down menu.
4. Then click Protocol Filtering.
5. Select the Applications marked as Internet browsers or e-mail clients option.
6. From the Advanced Setup tree, click Antivirus and antispyware -> Web access protection -> HTTP -> Web browsers and make sure that only the applications you want scanned with the Internet filter are selected, uncheck your VPN application. Typically only real web browsers (iexplorer.exe, firefox.exe, etc.) will need to be selected. Repeat this step for email clients (outlook.exe, thunderbird.exe, etc.) by clicking POP3 -> Email Clients.
7. Click OK to save your changes.


Thank you,
Richard

 

I am using automatic mode and I use VPN a lot without any problem, school or non-school. Did you upgrade to version 4 from 3 without uninstalling 3 first? I encountered many problems when I did that. However, after a clean installation, everything works fine. You should give it a try.