Errors in True Image 10 in Windows XP

I recently bought True Image 10 and I'm getting "runtime errors" in Windows XP when I try to restore images. I believe the error messages say something about TrueImage Disk Monitoring Service. I have not experienced similar errors with earlier versions of the software. Please advise.

 

Start Task Manager and make sure you have the following four services running:
schedhlp.exe
schedul2.exe
TimounterMonitor.exe
TrueImageMonitor.exe.
If not do a repair install or uninstall and reinstall.

 

Hello mls1995,

Thank you for choosing Acronis Disk Backup Software.

We are sorry for the delayed response.

Please download the latest build (4940) of Acronis True Image 10.0 Home. To get access to updates you should first register your software.

If that does not solve the issue, please collect some information to let us investigate it thoroughly:

Please make a screenshot of the error message. Please also take note at what step exactly does the message appear.

Then submit a request for technical support. Attach the collected screenshot and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

Thank you.
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Marat Setdikov