Error verifying backup archive

I'm using TrueImage 9.0 build 2337.

Has worked fine previously, but now I'm getting the following error in the verification operation after the backup.

Module: 1
Error Code: 502 (0x101F6)
Message: Operation with partition "0-0" was terminated.
Details: read error (0x70003)
Error reading the file. (0x40001)
The request could not be performed because of an I/O device error. (0xFFF0)
code = FFFFFFFF8007045

Any idea whether the error is with the source media or destination media?

This appears to have happened during the verification process. The verification was not completed successfuly, but the backup was?

What should I do now?

Any help will be greatly appreciated.

Thanks,
Rodger

 

Hello Rodger,

Thank you for choosing Acronis Disk Backup Software.

As a workaround I can recommend you to create a backup using the Acronis Bootable Rescue Media. Please try it and see if the problem persists.

Please check each partition of your hard drive by Windows utility:

- For Windows 9x please use Windows menu Start\Run
then enter the command "scandskw" and test all drives;

- For Windows XP please use Windows menu Start\Run, then enter the command
"chkdsk c: /r" "chkdsk d: /r" for every partition of your hard drive.

Please note that you will need to reboot your computer in order to scan the system partition.

If the disk checking does not resolve the issue, then please create Acronis Report and Windows System Information as it is described in Acronis Help Post.

Having collected the above mentioned information please submit a request for technical support. Attach the report file and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

Thank you.
--
Kirill Omelchenko