Error message

When I try to update files, I get the following....Error getting update information file.......
I am running version 2.6.1
I have uninstalled program, rebooted, and redownloaded and installed.
Get same error.

 

Hi drhlsmith,

Welcome at Wilders.

Under Settings, put a checkmark in the "Use Alternative Download Method"

Does that help?

Regards,

Pieter

 

Actually, in this case the Alternative Download Method will not help.

It sounds like a firewall-related error to me. Are you behind any type of device, or using any type of software that might block SpywareBlaster from getting the update information file?

TIA.

Best regards,

-Javacool

 

Hi! I am running ver. 2.6.0 and get the same error message. Also, I downloaded ver 2.6.1 and during the installation process, I get the error message:
"error occured while trying to replace file. DeleteFile failed code 5. Access Denied"

I would really like to install the new ver 2.6.1, can you give me any help?

 

Hi Susan,

See if this helps:
http://www.wilderssecurity.com/showthread.php?t=12266

The first tip refers to your error.

Regards,

Pieter

 

Hi

I am using SWB 2.6.1 and also Norton Personal Firewall 2003. They have always worked fine together. NPF2003 would pop up asking me what to do, I would choose "Permit" and the updates would go fine. Now, almost as soon as I click on the "Update" button, that strange message (about firewalla, the server being down or corruption) comes up.

I have created firewall rules for both the SWB exe file and the update exe. No luck.

Any ideas?

Many thanks for your time.

Gordon