Error #5 - Access is denied

Hi there,

my notebook developed some strange behaviour and I had to fix a couple of issues (e.g. Outlook pst file damaged).
I'm using Acronis True Image Home and that also is impacted. When I try to execute one of the stored tasks (or even a brandne one), I receive the following message:
+++++++++++++++
Error
Failed to run the task
Failed to execute the taks script. Error #5 - "Access is denied - (0xFFF0)".
+++++++++++++++
I suspected an issue with file ownership and tried to change that, but without success.

Any ideas?

Worst case I have to reinstall. Would my already created archives be recognized by the fresh install? I assume I have to redo all created tasks?

Thanks
Volkmar

 

1. where does your archive images reside? On an external disk?
2. why don't you use the rescue-cd of Ti to restore an image?

 

Hi,

yes, they are on an external USB Harddrive.

Well, actually haven't thought about it
Thinking about it, I'm not sure what files exactly I should restore to fix ATIH.

Volkmar

 

Do you have full backups or data-backups?

If you have full backups you can restore a whole partition.

 

Hi,

well I don't want to restore an entire partition to fix this specific issue. The risk that things get worse is too high for me...

Any other ideas how to fix ATI Home 2009 behaviour?
Will I keep my files after ATI reinstall?

Thanks.

 

Hi again,

I have reinstalled ATI Home 2009 - no success.

Í can't create new backups, also not on other drives.

Any suggestions?

Cheers V.

 

topic solved with the help of Acronis Customer Support.
Thanks.
Volkmar