E000807D5: Computer "computer name" is not found.

When I'm in Acronis True Image Management Console and try to Connect to a remote computer, I receive this message: E000807D5: Computer "computer name" is not found. But the funny thing is that I can Install Acronis components to a remote computer, such as the image agent or rescue media builder and it work fine. Any suggestions?

Acronis True Image Management Console version 8.1 (build 933)
Windows 2003 with service pack 1

 

Hello mdx5611,

Thank you for choosing Acronis Remote Server Backup Software.

Please download the latest build (1158 ) of Acronis True Image 8.0 Enterprise Server. In order to get access to updates you should register account on our site (or just log in if you have already created it) and then register your copy of the product. And see whether the problem persists.

Thank you.
--
Irina Shirokova

 

Hello, I have same problem. I have the newest update (build 115´. We have NT2003 SP1 OS installed on all servers, and workstation with XP SP2. I have problem connect from ATI (Acronis True Images) management console to servers and pc (I used in ATI management console netbios name, dns neme and ip adress with same errors). Remote install is running corectly...
Any good tip for me?

 

That was my fault: I didn't install image agent Sorry for previous post.

 

Did you manage to resolve this mdx5611?

I have a similar problem on my Home LAN whereby I have to specify the IP address of the machine to connect to it rather than its name.

Odd because once connected. it shows the remote PC by its name.