E00070021: Cannot access drive.

Discussion in 'Acronis True Image Product Line' started by coucou, Jul 27, 2007.

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  1. coucou

    coucou Registered Member

    Jul 27, 2007

    We have this error on several computers, we noticed that the error occurs when many programs are opened or when a program occupies many resources

    We have :
    Acronis True Image 9.1 Workstation
    Build # 3887
    2 GB RAM
    Pentium4 and Core2 Duo

    help :'(

    Thanks in advance
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello coucou,

    Thank you for choosing Acronis Workstation Disk Backup Software.

    Could you please download the latest version of Acronis drivers, unpack the archive, install unpacked MSI package and see if the problem persists?

    Note that you should install SnapAPI locally on each computer on which error occurs.

    If the issue persists, please do the following:

    - Replace C:\WINDOWS\system32\snapapi.dll with the one from the downloaded SnapAPI archive;

    - Reproduce the issue and collect the log file;

    - Get the log file without closing any application windows (including the error message windows if there are any). The log file will be created at C:\ . The name of the log file will be snapapi [date-time].log

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    Michael Fedyulin
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