E000101F4 Fehler beim Lesen der Festplatte

Hi.
I use TI-ES 9.1 3.832 german (newer Version cannot be downloaded - wrong link).

OS is W2000 SP4 Server with EMC Autostart 5.2 Clustersoftware.
At the deaktivated Node the error occours every time i start a task. This is correct because the harddisk is not available until the nodes becomes active.
But i only want to image the systempartion by a task which is online and the local clusterharddisk are not readable by the os.
But the task stops with this error - the option - ignore bad sectors doesn´t solve. The previous V8 Versions worked perfect.
I think there is a chain solution in the registry.
Maybe i can delete the acronis driver chain entry?
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318}
Upperfilter=
Removing the snapman entry??

I only need that a planed task will ignore this error like in the 8 Version.

I have the same Problem at another cluster customer with a W2003 SP2 Server OS.
Also it worked there the V8 on this system.
Thanks Armin

 

Hello pipp37,

Thank you for choosing Acronis Workstation Disk Backup Software.

We are sorry for the delayed response.

We do not recommend deleting or editing any registry entries as it may make the program unusable.

Please also download the latest version of Acronis drivers, install it and see if the problem still persists.

If that does not help either then please collect some information to help us investigate the issue thoroughly and provide you with a solution:

- Replace C:\WINDOWS\system32\snapapi.dll with the one from the downloaded SnapAPI archive;
- Reproduce the problem;
- Get the log file without closing any application windows (including the error message windows if there are any). The log file will be created at C:\ . The name of the log file will be snapapi [date-time].log

Please make a screen shot of the Device Tree application the way described in this previous post.

Please also create Acronis Report and Windows System Information as it is described in Acronis Help Post.

Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

Thank you.
--
Marat Setdikov