E000101F4: Acronis True Image Enterprise Server has not found any hard disk drives

Hello All,

I'm using True Image Enterprise Server Ver9.1 (Build 3,666) on Windows 2003 SP1. This machine is the Primary Domain Controller in my domain. after installing the application and running it, I got the message
"E000101F4: Acronis True Image Enterprise Server has not found any hard disk drives"

Any help

Thanks in advance.

Tamer.

 

Re: E000101F4: Acronis True Image Enterprise Server has not found any hard disk drive

Hello Tamer,

Thank you for choosing Acronis Remote Server Backup Software.

First of all, please install the latest build (371 of Acronis True Image 9.1 Enterprise Server which is available for downloading in the Product Updates section of your account at Acronis web site.

You can find the full version name and build number by going to Help -> About... menu in the main program window.

To get access to updates you should create an account then log in and use your serial number to register the software.

Please uninstall the previously installed build by following Start -> Settings -> Control Panel -> Add or Remove Programs -> Acronis True Image, prior to installing build 3718.

Note that you should update all components that you have installed including the local version of Acronis True Image, Acronis True Image Agents, Acronis True Image Management Console, Acronis Backup and Group Servers. It is obligatory for all components to be of the same build in order to interact correctly.

Also note that you should create a new Bootable Rescue CD after installing the update.

If the problem still persists with the latest build (371 of Acronis True Image 9.1 Enterprise Server then please check each partition of your hard drive by Windows utility: use Windows menu Start\Run, then enter the command "chkdsk c: /r" "chkdsk d: /r" for every partition of your hard drive. Note that you will need to reboot your computer in order to scan the system partition.

Please also download the latest version of Acronis drivers, install it with disabled logging and see if the problem still persists.

If the problem still persists then enable logging by running the Acronis drivers installation package once again, reproduce the problem and collect the c:\snapapi.log file.

Please also create Acronis Report and Windows System Information as it is described in Acronis Help Post.

Then please submit a request for technical support. Provide the files and information collected in your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

Thank you.
--
Alexey Popov