The only dumb question is the one not asked. In short, I've been using WSA since it first rolled out. My Wife is a Happy Clicker. No Infections so far.
None here also unless I go looking for them but did you know even if you have one that's unknown the Identity Shield will continue to protect you from stealing key strokes have a look at this short video from Webroot. https://community.webroot.com/t5/We...t-Misses-quot-a-Virus/ta-p/10202#.UoffL-IZlOc HTH, Daniel
my mother in law in a happy clicker and what i call a happy installer. she installs every game she wants to play or try out then i have to clean the thing up once a month, she previously used norton, avast, fsecure, and probably a few i cant remember. she was pretty much infected about once a month also regardless of what she used. anyhow since i installed webroot zero infections no phone calls about strange pop ups (fake av's) and i have scanned her system every time i go to remove all the extra junk games she installs with a few other scanners (hitman, malwarebytes, a few av scanners etc) to be sure and zero infections. i have also since installed it for my own mom, aunt, and others included in friends and family member. i feel pretty good because i just dont get calls about it.
I know this probably isn't aimed toward just toward commercial key loggers but I have tried a lot of them against WSA. All of them were blocked on execution or when they tried to start any suspicious activity. In the instances where I allowed it to continue, Identity shield worked perfectly. I hope that will give you some confidence that you are protected!
How did you determine she was infected previously when using the alternatives? Are you saying those other products didn't alert, but Webroot does give a warning on those same clickable items, therefore preventing infections?
For what it's worth, in a number of cases, Webroot will not warn when it blocks something (especially something which tries to enter from a website in the background). We take this approach in the interest of reducing chattiness but it does end up causing users to perceive that we aren't doing as much.
Wow! That's rare...please ask them to contact Support. https://www.wilderssecurity.com/showthread.php?t=321017
