Duh.........

I bought the boxed NOD. I have the trial version on my netbook. When I open the NOD window on my desktop, there is no link to authorization, or at least, I don't see one. There should be one, methinks.

 

Hello,

If you did not install the ESET trail version on your desktop, then you will not be prompted to upgrade to the full version. During the installation of the full version, you will be prompted for your username/password.

Please review the following ESET knowledgebase article about activating/registering ESET:

Activating/Registering ESET Smart Security or ESET NOD32 Antvirus - FAQ
http://kb.eset.com/esetkb/index?page=content&id=SOLN103

If you installed the trial version on your desktop, and need to upgrade to
the full version, review the following instructions:

How do I upgrade my ESET security product from the trial version to the full version?
http://kb.eset.com/esetkb/index?page=content&id=SOLN2146

 

Every possible attempt at registering the license is thwarted by this badly-designed system. I will call support, if I can ever find the phone #.

 

So I enter all the info on the Activate ESET Software page, it gives me a username and password. I open the window on my trial version which asks for the username and password, I copy and paste the username and password into the box, and I get an error response saying that it is the wrong password.

The reason I have the trial version is that a month ago I tried to buy NOD online from the eset store, and it charged me twice and would give me no product. https://www.wilderssecurity.com/showthread.php?t=292300 I had to wait several days for the phony credit card charge to clear, so sales gave me a month trial version.

Support is closed now.

 

Hi Razorboy,

I sent you a PM. Thanks.

 

You probably copied over a space which is recognized as an extra character. It will take more time, but type in the u/p instead of copying and pasting and you should be good to go.

 

It's noon, Friday. Tech support's robot girl says:

Due to circumstances beyond our control, we are unable to service your request at this time. To leave a voicemail and receive a return call the next business day [Monday, 3 days from now] press 1. Otherwise, thank you for calling.



Maybe they are going out of business.

 

Perhaps a silly question, but if you bought the boxed product then can't you just uninstall the version on your computer and install afresh using the boxed copy?

Jim

 

Unfortunately, my netbook has no CD drive. I had expected to be able to use the activation/registration # from the package to get a username and password.
I did get the username and password, but the activate page refuses to accept them.

 

Razorboy - I would just uninstall the trial and download the program from the website directly.

Uninstalling the trial is just like uninstalling the paid for product. Follow the directions within the knowledgebase article below:

http://kb.eset.com/esetkb/index?page=content&id=SOLN2116&actp=search&viewlocale=en_US&searchid=1299296782951

I like this article because it has the direct links to the .msi for each product.

 

Ok...copy the cd contents to a USB drive on another computer? Or get the computer on a network and map a drive to it?

There seems to be a fair number of solutions available.

Jim

 

ESET were kind enough to activate my serial # from the package, and give me a username and password . However, the trial version won't recognize the username and password. So, I will uninstall the old trial version, download a new one, and use the username and password on that. However, the old trial version won't let me uninstall without a password. WHAT password? Did I set a password? So I locate all NOD files and delete them manually. It still won't let me uninstall. I decide to load a new trial version over top. At 75% finished, I realize that I have downloaded NOD Security, not NOD AV. I stop the installation. NOD says that to complete the installation, I need to restart the computer. Well I don't want to install it, so I don't bother. I go back to the NOD site and download NOD AV trial version. I try to install it, but it says that a previous version [Security] has to finish uninstalling, which requires rebooting. Fair enough. I reboot. NOD Security window opens, telling me that NOD Security installed. Well, I don't WANT NOD Security, I want the NOD AV I have downloaded. I go to uninstall Security, and it wants a password I install the new NOD AV trial. It works, taking a while to remove NOD Security. Now I have NOD AV working. OK, ESET has given me a username and password. I open NOD's window, click on "Upgrade to the full version using a valid username and password" and it says: UPGRADE TO THE FULL VERSION FAILED. BAD LINK TO UPGRADE SERVER. Now a NOD popup tells me that NOD requires my attention. The window opens and says: VIRUS SIGNATURE DATABASE COULD NOT BE UPDATED. INVALID USERNAME AND/OR PASSWORD. None of the passwords work, including the one NOD just emailed to me, the one I got for the trial version, or my old one, will work. I can't even uninstall it, because it needs a password for that. Tomorrow, I will probably take the laptop to a tech and have him hack registry, I can't imagine another way of getting NOD off there.

 

Try this: http://kb.eset.com/esetkb/index?page=content&id=SOLN2289

 

Thanks very much. I'll try it.

NOD: the new Norton.

 

I really hope not

But I also have to ask why you say that?

 

Because like Norton's they got a program uninstaller that err doesn't uninstall??


Password needed for uninstall is a new one in stupidity though...

 

A password for uninstall is only needed if someone has set that password manually when using the software.

 

This has gotten rather cool, in a macabre, Catch-22 sort of way.

I used the uninstaller recommended by dmassland, and it removed NOD with no complications. ESET had already registered a username and password for me, based on the boxed product I bought at Future Shop. So I will download the trial version and immediately enter the username and password and I'll be registered and certified and official........... except that when I try to download the trial version, I Get: ERROR:

Trial license - cannot generate trial license because the email address is already registered or the trial period has expired

 

My better half's computer - several years ago - got so screwed up from Norton's Automatic Update [which update she had just paid for] that she paid a tech guy $100 or so to clean the garbage off her computer, at which point she installed NOD at my suggestion. Norton was malware, so dangerous was automatic update. I don't know if it still is.

My current adventures are sort of an echo of that, but with little damage beyond security. At least the OS isn't mangled.

 

If it will copy to a memory stick/flash drive, that might do it. I'll try it in the morning.

 

Do not download the trial version. Go http://www.eset.com/us/download, and click on Take Me To My Download. Find the version you need, click download. Enter the USER NAME/PASSWORD combo you received from ESET. You will now have the normal full version of NOD32 to install. UNINSTALL the Trial if it is installed, REBOOT. Then you run the full version installer,which you downloaded. Put in the user name/password when prompted. Click through the install till finished. That's it.
Matt

 

You're right again! Thank you, that did the trick.

 

Outstanding! Carry on. The Trial vs Full versions can be a little confusing. Glad it is straighten out.
Matt