DrWEB and Counterspy

I was curious if there are any users of Counterspy and DrWEB who have run into this. Doing a memory scan with DrWEB it keeps flagging Counterspy's sunASDTserv.exe as a probable trojan. I have tried excluding the folder and the exe from scans but it keeps finding it. Also, is this something Counterspy needs to have running?. If not I will let Processguard block it. Thanks for any suggestions...

 

You might try the Counterspy forum. Wish I could be of more help.

 

I'm probing their forum at Castlecops right now...thanks for the reply..

 

Hi Mongol
I have that combination (Dr Web and Counterspy), and it DID the same thing. To fix it, launch Dr Web and in "exceptions" you can browse for the Counterspy folder and add it to the exclude (the entire folder). Do not let Dr Web move or delete that file...just exclude it from scanning.
Mine works just fine now.
Let us know how it goes.
Cheers

 

Thanks for the tip, I went through and excluded everything I could find relating to Counterspy. I even included the executable that it was finding. It finally ignores it. I like this Counterspy program and didnt want to go fishing for something else. It does its job, the price is right and yearly renewals are only nine bucks...

 

You are welcome.

 

You are also welcome...glad that your question was answered in a satisfactory manner.
To benton4....thanks for pointing to that forum...never knew about it.
Cheers

 

btw this has been reported to drweb, ages ago...

 

This is your signature?

 

I posted them the file yesterday. I got reply with false alarm confirmation.
Try to update Dr.Web and check it again.

 

off topic but click on it to learn more
i'll keep it for a few days...
but the memory of it never vanishes

 

OMG!!!!!...You got a RESPONSE from Dr Web?
What am I not doing right.....I never get a reply from them.
Next time I will send you my concerns, and you can forward it to them...LOL ..j/k
After the last updae, Dr Web now sees "eSellerateControl350.dll" as Adware. That file is part of CounterSpy and should not be moved or deleted as it will render CounterSpy inoperative.
I had to exclude that file and re-install CounterSpy...grrrrrrrr!!!
Cheers

 

I sent them an email asking for command line switches Saturday night and got a responce Sunday morning. Are you using the service request form?

http://support.drweb.com/request/

 

Hi NAMOR
I think that is what I had used, but I will make sure to use that link you supplied in all future communication with Dr Web.
OR
Move to Tempe...lol...j/k
I just used it to send off my concerns with the CounterSpy file and got my automated response as follows:
"Thank you for your interest for our products! Your question (comment) has been sent to our Technical Support Service "
Cheers