Drive c: can't open!

After NOD32 delete the virus named win32/agent.NAVworm from the network. there's an special character indicate in drive c after we right click it. we can't open the drive c at the same time. what do u think is the reason behind it? what would be our next step? Please reply asap!

 

Hi vinzel22, welcome to Wilders.

Please complete the following:

Download HijackThis from here: https://www.wilderssecurity.com/showthread.php?t=12516

Download Autoruns from here: http://www.sysinternals.com/Utilities/Autoruns.html

Download and run Lookinmypc from here: http://www.lookinmypc.com
1. Select "Generate report"
2. Wait - scan results will pop up in a browser
3. Go to folder with LookInMyPC installed (default in C:\ProgramFiles\LookInMyPC\Reports\username\LookInMyPC.zip), and attach LookInMyPC.zip to an email.

Then run the other 2 programs and forward by email the logs from all three programs to your local NOD32 Support Office together with the following:

1. Go to the NOD32 Control Centre
2. Click on Logs
3. Right Click on one of last completed full system scan logs.
4. Click on “Details”
5. Right Click anywhere on the scan log
6. Click on “copy all”
7. Right Click in the email to ESET Support.
8. Click on “Paste”

This will paste a copy of one of the scans you have completed.

Let us know how you go...

Cheers