Downloads -Dilemma for dial-up Users

I recently purchases Disk Director 9 on CD.

I see that the download for the DD9 build 534 update is about 38GB. I am on a dial-up connection and my ISP drops the connection after 2 hours - this is not long enough to download the DD9 updates file.

After the line drops you have to reconnect and start the download again.
So it is not possible to download the whole file over a dial-up connection.

Perhaps Acronis could look at changing the download method:
a) making the downloads resumeable so that after the line drops I can reconnect and resume the download where it left off?

b) splitting the download into smaller files, so that they can be downloaded separately (the installer would check that all necessary files are present)

c) or, downloading only the modules that have been updated?

Any comments?

 

How did you buy it? By mail order or in a shop? Have you tried asking in the shop if they could download & burn the latest and greatest version for you? Alternatively, get a friend with a high-speed connection to do it for you?

 

Hello DarkStar,

Thank you for choosing Acronis Partition and Disk Managing Software.

If you download the latest build from your personal page on our web-site you may use any download manager that allows you to resume the download process. Also you may send a letter to support@acronis.com and we will certainly help you.

Thank you.
--
Ilya Toytman

 

Guys, thanks for the replies.

To respond to your points:
a) I purchased DD9 from amazon.co.uk, so it is unlikely they would be able to help;
b) I think, this time round, I will find a "volunteer" with a broadband connection;
c) I was under the impression that download managers were not encouraged
and I do not have one on my PC (yet?).

Anyway, on some other sites I can download big files. I use right-click, Save Target As ..., in Windows Explorer, then after 1.5 hours, cancel the download myself, disconnect from the Internet and reconnect, access the site again and do right-click, Save Target As ... and the download will resume from where it left off.

I was hoping that I could use the same approach for the Acronis download files. Perhaps this could be investigated.

 

Hi, DarkStar

You must have allow a download manger from those sites to run [install] some sort of download script.

Other wise if you cancel a download the file is auto deleted.

Better than running all sorts scripts.

Take Care,
TheQuest

 

Not really. It depends on both the client (Internet Explorer, Firefox, Mozilla, Opera, Lynx, curl, ftp, ncftp, ...) and the server (HTTP and FTP). While not mandatory, web servers should support retrieval of subsets (ranges) of a file:

 

miniMax,
you are right. I did not allow any download manager.

All I was using was IE6.

So, from what you have said, it should be possible for Acronis to implement this feature. Hope it is easy to do too.

(last time I DLed anything from Adobe, I got an Adobe Download Manager - I guess that would be another way for Acroinis to go, to supply its own download manager.)

Thnaks for your expertise.