Downloaded file is damaged ...again :-)

Hi Bandicoot,

I use the beta version since the first day...

Regards

 

Hi VC,

OK. It's just that the last post was from 2nd October last year until todays, and I couldn't see any mention of the current Beta in today's posts, that's all.

Right, I'll ask a developer if he has any ideas regarding our dear friends at Netcabo.

Bandicoot.

 

Hi Bandicoot,

Any reply from the developers about this issue?

Regards,
V_C

 

Hi VC,

I've heard nothing from them yet....sorry. Time to get "the big stick" out maybe. I'll let you know ASAP.

Bandicoot.

 

I'd suggest that you ask your ISP for the settings of the transparent proxy server they use and configure NOD32 accordingly.

 

I admit that the NetCabo services isn't good, and I'm waiting to have a new ISP, but if I don't have any problem with other programs, the ESET server have some problem...

 

Transparent proxies do not pose a problem only for NOD32 as you can read here: http://setiathome.ssl.berkeley.edu/transparent_proxy.html

 

The list already have a portuguese proxy...

Can you call a professional about networks to see it he can make something about this?

 

There are some known, similar problems with some specific ISPs. We think Netcabo's transparent http proxy is causing some damage to our update files.

The NOD32 update process behaves much like any normal http client and is as "standard" as any other similar software. We don't know what is making the difference with Netcabo, and until we do, there's nothing we can look at changing from our side of things.

The ideal thing would be to have contact with someone from Netcabo who has access to proxy logs, etc. and therefore might be able to see where the problem is occuring. A sample of such a 'damaged' file might give us a clue, but the problem is to get hold of one, since they are automatically deleted after downloading, when NOD32 finds out that it's damaged.

Some kind of network 'sniffer' log of download processes might help. But we will need the cooperation of someone suffering problems with Netcabo and who is competent and qualified enough to help. We have tried to contact Netcabo before (last year) without success.

VaMPiRiC_CRoW.... if you would like to help us here and can mediate with Netcabo, please send me a PM.

Bandicoot.

 

I sent another email for NetCabo, and received a notification...
I will wait for a reply...

If they didn't reply in one week, I will try by telephone...

 

Please send an email to support[at]eset.com with a link to this thread. If it's caused by a Cisco router at your ISP, a newer dll of the NOD32 updater with a workaround for how these routers behave should do the trick.

 

Hi Marcos,

the mail was sent...

Hope that you could resolve this issue...

Best Regards

 

Marcos,

any news about this issue?

Regards

 

What news? You got a new dll which should have worked around the Cisco issue, but I haven't heard back from you yet.

 

I got a new dll from NOD32 update?

I still have the same problem...

 

Sorry, but I don't understand. Are you asking if you were emailed ps_upd.dll from me?

 

Yes, because I didn't received any reply from ESET support, and the date of my ps_upd.dll is from august...

http://img222.imageshack.us/img222/5673/nod32updateissue2sf.png

 

HI VC, Marcos has a newer .dll file for you, can you please send another email to support and place a link to this thread.

Cheers

 

The ESET can't receive or send emails from/to @gmail.com?

I will sent the same email again from another email account...

 

The email was sent from another email account.

Marcos, if you don't receive the email, please let me know

 

I did receive your email before and immediately sent you a newer dll which works around the Cisco routers issue.

 

So if you can, please send me again to the new email...

 

I already received the file and later I will report something....

Thanks

 

I had never heard of transparent proxies so I did a wee hunt on google and came up with some info...

From http://www.tcpiq.com/tcpIQ/LineSpeed/Resources/Proxies/

It seems that some ISP's are trying to save bandwidth (money?) by forcing all of their customers to go through their proxy, wether they like it or not. Maybe changing ISP's is the solution...

 

Hi everyone,

I found some of the same things in my log, so I thought I would post.

Can anyone explain why my threat log would be completely empty. I went to help file and it said there should be a list, but there isn't.