Double log off!

When I get ready to shut down my PC, it makes me go through the shut down steps twice before it will shut down. I have to click on the START tab and then the TURN OFF COMPUTER and then go back and do it over because it does not shut down the first time. It started a few days ago, do you have any thoughts as why it's doing this?

Thanks for any and all help.

Dave

 

Hello Dave,

Couple of questions to get started.

1) Which operating system
2) If XP, boot your sytem in safe mode and then attempt to shutdown....To start the computer in safe mode

 

Hey Bubba, I am using the XP. I was trying to figure out how the Booting or Rebooting in the safe mode would help and can't think of anything, but don't take that wrong because there is a lot about these things I don't understand.

Dave

 

Booting in safe mode is to find out if your problem of shutting down exists also while in safe mode. Whether it does or doesn't helps eliminate certain aspects of your issue.

 

I did as you said and then try to shut it down and it still takes a double try.

 

Thanks for doing the safe mode. Since Windows does a very minimum load in regards to drivers and what not, that does help with troubleshooting.

Perhaps it's been a long day but where is that exactly

In case it helps, do you recall anything significant on the day this started....just installed a program, accomplished a hard ware change, etc...

Also, have you looked at your event viewer entries and about the time you are attempting the shutdown, what event errors if any do you have ?

 

I did each of these and found nothing different from the norm. During shut down there are no error reports showing up. I have not installed anything as of the last few weeks.


Dave

 

That puter old Dave? Here's a thought, number six under the computer stops responding when you try to shut down or restart the computer.

 

Just to make sure.....

START/Run and type in regedit

Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\ -then click on Control to highlight it

In the Right Pane look for WaitToKillServiceTimeout the value should be 20000 (Microsoft Recommended)

If the value is not 20000 change it to 20000 by right clicking WaitToKillServiceTimeout and choose Modify and enter 20000 in the Value data: text box

Click OK

Then click on My Computer at the top of the Registry Hive to highlight it

Then from the Tool Bar at the top of the Registry Editor click View and choose Refresh

Close the Registry Editor

Reboot the computer twice

If the Value is already 20000 do nothing. From the Registry Editor Tool Bar click View and choose Refresh and close the Registry Editor

NOTE: Clicking View/Refresh collapses the Registry Tree, the collapse is not noticeable until the Registry is re-opened.
My Computer must be highlighted first before clicking View/Refresh for this to work.


HKEY1952


EDIT: Corrected spelling

 

We have a reference for this one Hkey?

 

http://technet.microsoft.com/en-us/library/cc976045.aspx

Note that Microsoft Windows XP, Microsoft Vista, and Microsoft Windows 7 are built on the architecture of Microsoft Windows NT, and Microsoft Windows 2000


HKEY1952

 

Hmmm ... I have WaitToKillServiceTimeout: 5000.

And all is well.

P.

 

... and on Google I find this: http://phorums.com.au/archive/index.php/t-189857.html ... and this: http://forums.techguy.org/windows-nt-2000-xp/544665-need-logon-twice-event-id.html

Hope this help you

 

Thanks Hkey, that should do.

 

I looked at the other 2 sites and I found the LOGIN but no Logoff. What am I missing?

 

What you might have missed .... "A damaged or insufficiently charged internal battery can corrupt CMOS or BIOS settings."
In other words Dave, "Incorrect or corrupted CMOS and BIOS settings can cause startup and shutdown problems."

That an old puter you're dealing with?

========================

I believe Pro's asking whether you're running a (non-MS) screensaver and, or, have one of these ATI display adaptors?

 

It was torn apart and rebuilt last year. I reused the hard drive only. The mother board and all of the required boards were installed new. I installed 1.5 meg of memory and it has worked fine until this started.

I just got a new message when I went to check on the amount of memory.
In the System Imformation a box pops up stating that Windows cannot open 'Help and Support' because service not running.
Then it tells me to fix the problem, Start the service named 'Help and Support'.

What is it trying to tell me now?

 

OK.,

* Clean the dust on your PC,

* In Administration Tools/Services/Help and Support service: for startup type try 'Manual',

* On Safe Mode look with ESET SysInspector, MBAM and other anti-malware tools ...

... please.


P.

 

Yeah, feedback on Pro's junk scanners would be good .... let's go for the clean bill'a health.

 

Is is possible that I need some updated drivers? If so is there a place to do this at no cost?

 

Sure. Which service pack are you running? Did this rebuilt machine run Win98 prior to XP? Details Dave, details - answer ALL!

 

No, it ran XP before.

 

So it's not an upgrade machine? How about the service pack? Do you know where to look in order to tell us?

 

No I do not.

 

Runbox: sysdm.cpl should state the current installed svcpack. Where are we?