Disk Director 10.0.2117 doesn't recognize usb external drive

Discussion in 'Acronis Disk Director Suite' started by buddha5, May 17, 2006.

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  1. buddha5

    buddha5 Registered Member

    May 17, 2006
    The latest version of Disk Director doesn't see my usb external hard drive. The system sees it and can access it fine.

    My system is running Windows XP with an external Maxtor USB external hard drive.

    Earlier versions of Disk Director worked fine. Any ideas?


  2. Vart

    Vart Registered Member

    May 23, 2006
    You can try to contact support and they will provide you with the latest version of SnapApi...May be it will help...
  3. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello buddha5,

    Thank you for choosing Acronis Partition and Disk Managing Software.

    Please download the latest version of Acronis drivers, install it with disabled logging and see if the problem still persists.

    If the problem still persists then enable logging by running the Acronis drivers installation package once again, reproduce the problem and collect the c:\snapapi.log file.

    Please also create Acronis Report and Windows System Information as it is described in Acronis Help Post and submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    Kirill Omelchenko
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