Dell Laptop Hangs

My Dell Latitude D630 hangs whenever I boot from recovery media and selected FULL Version of Image Workstion 9.1.

 

I'm also having exactly the same problem. Did you find a fix? It works in safe mode but need access to network.

Thanks, Rob.

PS. TI v9.1 Build 3,887 (latest)

 

Hello d4jtwvb and Rob,

Thank you for using Acronis Remote Disk Backup software

Please create Linux system information (sysinfo.txt) as it is described in Acronis Help Post and submit a request for technical support with the attached reports and the link to this thread. We will do our best to help you as soon as possible.

Thank you

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Eugene Bogdanov

 

the solution seems to be to use the instructions in the acronis help post to specify "acpi=off noapic" to the linux kernel.

The latter means its not using two CPU's and this seems to be the solution, after several hours of frustration I finally got my D630 to restore the backup I did ok earlier today!

 

Hello paul002,

Thank you for choosing Acronis Remote Workstation Disk Backup Software.

We are glad to hear that your issue has been solved and you can use Acronis True Image successfully.

If you have any further questions concerning Acronis software, please feel free to submit a request for technical support or post any of them on this forum. We will certainly try to help you in resolving any issues.

Thank you.
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Marat Setdikov