DefenseWall 3.10 freezes Firefox and then PC

Discussion in 'other anti-malware software' started by Francis93, Mar 24, 2011.

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  1. Francis93

    Francis93 Registered Member

    DefenseWall 3.10 Freezing


    A few days ago, I have downloaded and installed DefenseWall 3.10 BETA. It's an amazing product indeed! I am just annoyed by one thing: DW freezes Firefox and then my PC. I don't know what is causing it as I was just browsing and then all of a sudden, Firefox becomes unresponsive and Windows Explorer freezes. I can move my mouse but like I said, Explorer freezes and I can't hover or click on anything especially on the taskbar, resulting in an improper shutdown.

    So I installed DefenseWall 3.09 and everything was smooth, and Firefox did not freeze. Now, they have released 3.10. I have upgraded my DefenseWall Personal Firewall from 3.09 to 3.10 a while ago and I'm back to my old problem: Firefox and Explorer freezing. :'( :'(

    Please help and thank you in advance!

    For security setup, click here.
    Last edited: Mar 26, 2011
  2. ViVek

    ViVek Registered Member

    No problems here with Firefox 4 and Defensewall 3.10 :thumb:
  3. Francis93

    Francis93 Registered Member

    At last! A reply! LOL

    Well, good for you ViVek. There's something wrong with my computer's security setup (or maybe the computer itself and its prgrams) and DefenseWall 3.10. :ouch:

    This didn't happen to me in 3.09. I have observed that 3.09 is much faster than 3.10, but security-wise, 3.10 is aggressive. o_O

    I have posted the same thread in DW's official support forms, waiting for Ilya's reply. :cautious:
  4. moontan

    moontan Registered Member

    i checked the link to your setup.
    maybe an incompatibility with EMET or NOD32?
    also, try disabling BrowserProtect to see if there is any difference.
    i doubt it but worth a try.

    disable them one by one and see if there is a change.
  5. Francis93

    Francis93 Registered Member

    Hey moon,

    My EMET settings are: DEP=OptOut, SEHOP=OptOut and ASLR=OptIn to ensure software compatibility, and I don't think there are compatibility issues between EMET and DefenseWall. See this thread. DW 3.10 should fix compatibility issues too.

    NOD32? With or without NOD, DW 3.10 freezes FF and Explorer. I'll try to disable BrowserProtect and see how it goes.
  6. Ilya Rabinovich

    Ilya Rabinovich Developer

    Francis93, you have to send me an e-mail to the support [at] softsphere [dot] com and I'll send you test drivers set in order to isolate and solve the issue.
  7. Francis93

    Francis93 Registered Member

    Hello Sir Ilya,

    E-mail sent. ;)

    Awesome product!
  8. Ilya Rabinovich

    Ilya Rabinovich Developer

    Well, not that awesome if it's causing issues. Back e-mail with download link and instructions sent. Follow them and I'll solve this freeze.
  9. kjdemuth

    kjdemuth Registered Member

    That right there folks is one very good reason defensewall is a great piece of software. A developer that cares enough to solve one persons problem. Outstanding.
  10. Ilya Rabinovich

    Ilya Rabinovich Developer

    In fact, two persons problem. :)
  11. Francis93

    Francis93 Registered Member

  12. Ilya Rabinovich

    Ilya Rabinovich Developer

    The problem is not solved yet.
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