Connection to remote pc

We have used True Image Management Console to install True Image Corporate Workstation. We did this by entering the IP address. Installation went fine and now we wanted to connect to the remote pc. This did not work with the IP-address. The error message is E000807D5 computer 10.51.32.56v not found. At the same time pinging the computer was successfull.

Is there a possibilty to connect to a remote computer via IP address?

Thanx

Hint: The remote computer uses japanese version os and operating system.

 

Hello ogoehre,

Thank you for choosing Acronis Workstation Disk Backup Software.

First of all, please make sure you use the latest build, which is available on our web site at http://www.acronis.com/enterprise/support/updates/. To get access to updates you should register your software first at http://www.acronis.com/my/products/registration/. Please disable any download managers, internet download/connection boosters, etc. before the download.

If the problem persists please try to connect to the computer using computer name and let us know the result.

Thank you.
--
Ilya Toytman