%computername% resolution on alert

quick question,

i have configured NOD32 and deployed it on a few test PC's via RA and all is sweet. the problem is I did some test runs using eicar files and nod did intercept them . Now, i have configured for alerts and the like to be sent via SMTP to my email... (i really want to be on the ball with alerts etc) and upon reviewing the email i noticed the entry is:

4/08/2006 9:30:05 a.m. - IMON - Internet monitor Program Virus Alert triggered on unknown: http://blahblah....

can anyone provide as to why the name resolution is failing... how is the %computername% being resolved (is it the same as XP environment variable computername or via WINS ) any pointers? As i did open up command prompt typed "echo %computername%" and that threw the PC name i was testing on so the windows variable is fine...

cheers

 

bump....anyone

 

Is it in the RAC where you have configured the alert, or on the client PC?

 

i used the configuration editor of NOD32 to create a custom install where by nod32 on PCs will notify me via email of alerts etc.

I am wondering why the name is not getting resolved when the email alert is sent from NOD client...

 

What settings do you have for NOD32 System Tools --> NOD32 System Setup --> Notifications? Include the data in the SMTP section and in the Advanced section.

 

The default composition of threat message warnings which is:
%TimeStamp% - %ProgramName% Program Virus Alert triggered on %ComputerName%: %InfectedObject% infected with %VirusName%.

and other messages is:
%TimeStamp% - During execution of %ProgramName% on the computer %ComputerName%, the following warning occured: %ErrorDescription%

SMTP settings are correct I tried changing a variable i.e. NOD32 System Setup -->SETUP, NOTIFICATIONS TAB-->SETUP and clicked on use local Alphabetical characters and applied seetings and then nod prompted to test email notifications and i recieved 2 email one for virus alert and one for alert.

I will test with eicar and see if this works... will update on this here...

*EDIT... Still no luck...
here is what i received in email:
8/08/2006 8:50:54 a.m. - IMON - Internet monitor Program Virus Alert triggered on unknown: http://www.eicar.org/download/eicar.com.txt infected with Eicar test file.
8/08/2006 8:51:36 a.m. - AMON - File system monitor Program Virus Alert triggered on unknown: C:\Documents and Settings\Administrator\Desktop\eicar.txt infected with Eicar test file.

hmmm maybe I will have to ask my reseller about this issue... as i mentioned I have a standalone install of NOD32 on the email server also with NOD32 for KERIO and whenever that one has a trigger I do get the email with %computername% properly resolved...

 

solved... i just changed computer name restart changed back and it worked....ran eicar test file and works like a charm..my poor test PC must have confused.... thanks all.

 

Thanks for posting back to let us know you got it fixed

Cheers