Computer problem report Computer Problem Report Form 1. Describe your problem: ________________________________ ________________________________ 2. Now, describe the problem accurately: ________________________________ ________________________________ 3. Speculate wildly about the cause of the problem: ________________________________ ________________________________ 4. Problem Severity: A. Minor __ B. Minor __ C. Minor __ D. Trivial __ 5. Nature of the problem: A. Locked Up __ B. Frozen __ C. Hung __ D. Strange Smell __ 6. Is your computer plugged in? Yes __ No __ 7. Is it turned on? Yes __ No __ 8. Have you tried to fix it yourself? Yes __ No __ 9. Have you made it worse? Yes __ 10. Have you had a friend who knows all about computers. Try to fix it for you? Yes __ No __ 11. Did they make it even worse? Yes __ 12. Have you read the manual? Yes __ No __ 13. Are you sure you've read the manual? Maybe __ No __ 14. Are you absolutely you've read the manual? No __ 15. If you read the manual, do you think you understood it? Yes __ No __ 16. If Yes, then explain why you can't fix the problem yourself. ________________________________ ________________________________ 17. What were you doing with your computer at the time the problem occurred? ________________________________ ________________________________ l8. If you answered nothing, then explain why you were logged in? ________________________________ ________________________________ l9. Are you sure you aren't imagining the problem? Yes __ No __ 20. Does the clock on your home VCR blink 12:00? Yes __ What's a VCR? __ 21. Do you have a copy of PCs for Dummies? Yes __ No __ 22. Do you have any independent witnesses to the problem? Yes __ No __ 23. Do you have any electronics products that DO work? Yes __ No __ 24. Is there anyone else you could blame this problem on? Yes __ No __ 25. Have you given the machine a good whack on the top? Yes __ No __ 26. Is the machine on fire? Yes __ Not Yet __
