Colleague's HJT-log

G'day all,

Yesterday evening a colleague of mine came to me with slow startup problems on his Toshiba laptop.
The main problem is a delay when starting "My Computer". During that delay, the screen becomes black for a split second as well. This issue was (obviously) not there before.

I took his HJT log and hopefully it will help you experts determine what is causing the problems:

Cheers!

 

Hi Zopperoni,

Downlload and unzip this file http://tools.zerosrealm.com/pv.zip

Inside find runme.bat doubleclick it and chosse option one.
Make sure to have exactly one explorer window open and post the resulting log.

Regards,

Pieter

 

Thanks Pieter,

I won't see my colleague anytime soon, because we're running different shifts, but I'll try to get his log over the weekend.

 

Alright, here's the log.

 

Nothing visible in there.

Download Beta-Fix.exe from here: http://freeatlast.100free.com/Beta-Fix.exe

Double Click on the Beta-Fix.exe and it will install the batch file in its own folder in the same location as the file you downloaded.

Open the Beta-Fix folder and double click on !LOG!.bat
[IMPORTANT! Before you run this tool please close ALL running programs and ALL open windows except for the Beta-Fix folder.

Relax, sit back and wait a few minutes while the program collects the necessary information.

*NOTE:If your AntiVirus is running a scriptblocker, when you run this tool, you will probably receive an alert warning you that the script is running. "Allow" the script to run.


When the program is finished:

Open the Beta-Fix folder.
Post the contents of Log.txt in this thread.
Do the same for the file Win.txt

Regards,

Pieter

 

Alright, here are the two logs:

 

And win.txt:

 

Hi Zopperoni,

I'm afraid we're looking in the wrong direction.
Both those logs are clean.

Are the latest Windows and IE updates installed?

Regards,

Pieter