can't quarantine some viruses. help needed urgently please!!

The problem is as follows. I have recently downloaded a free AVG virus scanner and after scanning my whole system it found 22 viruses. All these viruses are in a folder called "TEMP" found at C:\_RESTORE\TEMP . The names of these viruses are: Trojan horse PSW.Briss.A , Trojan horse PSW.Briss.D , Trojan horse Downloader.Dyfica.T , Trojan horse Downloader.Dyfica.W , Trojan horse PSW.Briss.E , Trojan horse Downloader.Dyfica.AA , Trojan horse Downloader.Small.5.Y , Trojan horse Downloader.Apropo.C , Trojan horse Sec Thought.G , Trojan horse Dropper.Small.4.AK most of these there seems to be more than one copy of in the "temp" folder. when i tryed to quarantine the infected files it came up with this warning mesage: "Access to this file is not allowed. the source file may be in use". i know this means that i can't: change,move or delete the files because it is in use by the computer. but how do i get access to the files so i can quarantine and delete them.
any help would be much appreciated
thanks

 

Hi there!
you might be able to get to the folder when you close AVG completely via it's console.
I never delete anything before i sent a copy to the lab, submit@diamondcs.com.au
Maybe you're able to zip that whole folder to get it to that address.
Maybe you can do in safe mode.

Next step: i guess with all that before you delete anything best to post your hijackthis log in the HJT forum overhere too; from specific files the experts might see what more to look for on your system and what to clean out.
https://www.wilderssecurity.com/showthread.php?t=15913
See here the instructions, especially step 2 for the HJT log part.

 

I can access the "TEMP" folder but can't delete or move any of the files in it because i just get the warning message. i can view the infected files in notepad but can't do anything else with them. is there anything else you can suggest?

 

Hi adcyork,

Your antivirus is alerting to infected files that have been backed up in your WinME's system restore folder. This special folder is protected and will not let any other program touch the files in there.
Microsoft Article 263455 - Antivirus Tools Cannot Clean Infected Files in the _Restore Folder.

The link above does have the steps for clearing out the Restore folder in WinME, or you can follow this one here:
Disabling or enabling Windows Me System Restore.

Hope that helps,

snap

 

Most are adware, protect yourself from getting it by following the guidelines in the Adware/Hijackers forum here at Wilders !

 

i had a problem like the one you are experiencing, i couldnt delete the trojans because they were running in the background (processes), and they were running my puter at max process, 100% process, i couldnt do anything, couldnt use any programs, or they ran extremely slowwww. So without knowing for sure what would happen i clicked on one of those programs that kept maxing out my system and shut down that program by using the end process tree and that stopped all of the trojan programs, i was able to delete those programs after that, while they are running, windows will not allow you to delete a running file that is why. Then after that, i turned off the restore features on both of my drives C: and F: (my two hdd`s) and ran my AVG a/v and cleaned them out, then reenabled restore, and i have been clean since.