Can't install Linux AMD64 - looking for libc6-i386 but already installed

I'm trying to install NOD32 (trial licence) for linux. Strangely I have already installed this once without a problem but I had to roll back the system (by reinstating a system image) in order to do a test of another issue which I will report once I get this installed. It refuses to install and the problem is as follows:

I downloaded eset_nod32av_64bit_en.linux using the link in the Eset email, moved it to a folder under my home directory (/home/me/Downloads) and clicked on the file in the file manager (permissions are octal 777, so is allowed to execute). I immediately got a message "Please install the following files or packages: libc6-i386". However when I look to install this library via Synaptic it is already installed. I have also tried running the NOD32 installer via a terminal as superuser and ordinary user but get the same message.

System is Debian 6(Squeeze) AMD64.
Product name: ESET NOD32 Antivirus for Linux Desktop
Number of licenses: 1 computer(s)
Expiration date: 21/06/2011

 

Hi rustleg2 and welcome to the forums,

From a the terminal, please run the following commands:

sudo apt-get update

then

sudo apt-get install libc6-i386

Follow the prompts and then run eset_nod32av_64bit_en.linux again.

See if this resolves your issue.

Thank you.

 

Ok I tried what you suggested. It didn't do anything - reported as follows:

No packages will be installed, upgraded, or removed.
0 packages upgraded, 0 newly installed, 0 to remove and 19 not upgraded.
Need to get 0 B of archives. After unpacking 0 B will be used.

So it seem that it is properly installed. According to Synaptic the version is 2.11.2-10

Still the same error message with trying to install NOD32.

 

Is any help going to be offered to sort this out?

 

Worth installing ia32-libs ?


Jim

 

I had a look in Synaptic and it's already installed.

 

Doesn't install on Ubuntu 11.04 32 bit or 64 bit either. Complaining about gconv utf16 needs installing??

I need a bigger clue what is missing as synaptic draws a blank.

 

Same error here; seems to need UTF-16.so. Running Ubuntu 11.04 64 bit desktop edition.

 

Have you tried following the instructions in this ESET Knowledgebase article?

 

I solved it by getting UTF-16.so here And putting it in the appropriate place.

But the Knowledgebase solution is better!

 

Hi,

I had the same error (from the post-starter, not from the hijacker ). The message is simply wrong.

In fact the installer was unable to execute files in /tmp, where it extracts itself. I have /tmp mounted with noexec.

Try this (use sudo if needed):
mount -o remount,exec /tmp
./ueavbe.x86_64.de.linux
mount -o remount,noexec /tmp

 

Sorry to continue with the hijacked topic, but I have the same issue. The KB mentioned by foneil, didnt solve the problem, it says "UTF-16.so not such file or directory", when following the steps in the KB here.

Hope you can give me a suggestion. Also, the link provided by FoDoo doesnt work.

Thanks

 

I've just spotted this topic again. I solved the issue some time ago but today reinstalled Linux Mint 11 64 bit and have installed NOD32 successfully.

First I had to install libc6-i386 (via Synaptic package manager)

Then I had to create a link - see eset knowledgebase article
http://kb.eset.com/esetkb/index?page=content&id=SOLN2733

Note article's instructions don't quite work for me so I created a link manually, as follows
(I have a root account so don't have to use sudo)

Create a new directory which NOD32 is looking for:

Code:

mkdir   /usr/lib/gconv

Then add a link to the UTF-16.so file on your system, which I found in my system in the folder /usr/lib/x86_64-linux-gnu/gconv/

Code:

ln   -s   /usr/lib/x86_64-linux-gnu/gconv/UTF-16.so   /usr/lib/gconv/UTF-16.so

If you don't have a root account you'll need to add sudo to the front of these commands.

Hope this helps somebody.