Can't image an SATA drive

Discussion in 'Acronis True Image Product Line' started by ahspao, Jan 20, 2005.

Thread Status:
Not open for further replies.
  1. ahspao

    ahspao Registered Member

    Joined:
    Jan 20, 2005
    Posts:
    2
    I have a Dell SC420 server with a Maxtor DiamondMax 9 SATA drive. I'm Using Acronis True Image Enterprise Server 8.0 build 912. I made the bootable CD, got it to boot in FULL mode, and when I tried to create an image, I got a message saying there were no recognizable drives. I dont know what sort of controller is being used, I do know that the motherboard is an Intel. Is there something specific I need to do, get some driver, find an update...or am I screwed for the moment ? Also, if there is another drive imaging product that can make this happen, please PM me and let me know so we don't advertise in the forum. I'm sorry, but SATA drives and controllers have been around for a very long time now and this particular Dell server has been shipping since last Oct. I think a full quarter is decent time to come up with a solution, especially when Acronis is charging loads of money for it....i'm a little disappointed
     
    ahspao, Jan 20, 2005
    #1
  2. sandokan

    sandokan Registered Member

    Joined:
    May 14, 2004
    Posts:
    112
    You need to find out what controller the mobo is using. Till then all your complaints will be vacuous.
     
    sandokan, Jan 20, 2005
    #2
  3. ahspao

    ahspao Registered Member

    Joined:
    Jan 20, 2005
    Posts:
    2
    I've got these two responses about the SATA controller :


    I believe it is an adaptec CERC:

    The SATA controller is attached through the Intel 82801FR (ICH6R) southbridge. There is an add-in Adaptec bios that handles the RAID functions.
     
    ahspao, Jan 20, 2005
    #3
  4. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello ahspao,

    Thank you for choosing Acronis True Image (http://www.acronis.com/homecomputing/products/trueimage/).

    First of all, please download the latest build (921), which is available on our web site at http://www.acronis.com/homecomputing/support/updates/. To get access to updates you should register your software first at http://www.acronis.com/homecomputing/registration/. Please disable any download managers, internet download/connection boosters, etc. before the download.

    The new build should work properly with ICH6R. If experience any difficulties please write to support@acronis.com. We will certainly help you to solve any issue.

    Thank you.
    --
    Ilya Toytman
     
    Acronis Support, Jan 21, 2005
    #4
  5. Deus

    Deus Registered Member

    Joined:
    Sep 8, 2004
    Posts:
    4
    You can try this too.

    Change to BIOS
    -> Devices
    -> Harddisks

    Here u find a Option
    -> Autodetect SATA/AHCI
    change to
    -> Autodetect SATA/ATA

    At a Dell Precision with SATA it works fine with the changes

    Best Regards
    Deus
     
    Deus, Jan 24, 2005
    #5
Thread Status:
Not open for further replies.
  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...