Can't delete backdoor trojan with Norton (moved from TDS forum)

Can't delete backdoor trojan with Norton

I have run ad-aware which detected nothing.
I have run Norton scan in safe mode and backdoor trojan is detected in c:\windows\mlijgico.dll but cannot be deleted. Followed correct procedures as per symantic website (system restore off, download updates, restart in safemode twice, runscan, etc.) but to no avail.
Have downloaded Hijack this and scanned and here is the logfile.
Please advise-
Logfile of HijackThis v1.97.7
Scan saved at 1:41:44 AM, on 5/5/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\windows\System32\smss.exe
C:\windows\system32\winlogon.exe
C:\windows\system32\services.exe
C:\windows\system32\lsass.exe
C:\windows\system32\svchost.exe
C:\windows\System32\svchost.exe
C:\windows\Explorer.EXE
C:\windows\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\PROGRA~1\NSClean\BOClean\BOClean.exe
C:\Program Files\Logitech\iTouch\iTouch.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Support.com\bin\tgcmd.exe
C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Ahead\InCD\InCD.exe
C:\PROGRA~1\NSClean\BOClean\BOCSEC.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Hewlett-Packard\HP OfficeJet T Series\Bin\HPOstr05.exe
C:\Program Files\Microsoft Office\Office\OSA.EXE
C:\Program Files\Norton SystemWorks\Norton Utilities\SYSDOC32.EXE
C:\Program Files\Logitech\MouseWare\system\em_exec.exe
C:\Program Files\Hewlett-Packard\HP OfficeJet T Series\bin\HPOVDX05.EXE
C:\windows\System32\GEARSEC.EXE
C:\Program Files\Ahead\InCD\InCDsrv.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
C:\windows\System32\hpoipm07.exe
C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
C:\windows\System32\svchost.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\PROGRA~1\WINZIP\wzqkpick.exe
C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\PROGRA~1\WINZIP\winzip32.exe
C:\unzipped\hijackthis1977[1]\HijackThis.exe
C:\Program Files\Messenger\msmsgs.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.comcast.net
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Comcast High-Speed Internet
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O2 - BHO: Guard-IE - {D2F719F3-106A-402B-9996-3A5B12ACA564} - C:\Program Files\Failsafe\GuardIE\PnIE.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Guard-IE - {37C8204D-97C3-4127-BB28-1BFF3FA2F7DA} - C:\Program Files\Failsafe\GuardIE\PnIE.dll
O4 - HKLM\..\Run: [BOCleanautostart] C:\PROGRA~1\NSClean\BOClean\BOClean.exe
O4 - HKLM\..\Run: [zBrowser Launcher] C:\Program Files\Logitech\iTouch\iTouch.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [tgcmd] "C:\Program Files\Support.com\bin\tgcmd.exe" /server
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [PMXInit] C:\WINDOWS\System32\pmxinit.exe
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [InCD] C:\Program Files\Ahead\InCD\InCD.exe
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKCU\..\Run: [SPYWATCH] C:\Program Files\BulletProofSoft.com\SpywareRemover\SpyWatch.exe /STARTUP
O4 - HKCU\..\Run: [LDM] \Program\BackWeb-8876480.exe
O4 - Startup: Norton System Doctor.LNK = C:\Program Files\Norton SystemWorks\Norton Utilities\SYSDOC32.EXE
O4 - Global Startup: HP OfficeJet T Series Startup.lnk = C:\Program Files\Hewlett-Packard\HP OfficeJet T Series\Bin\HPOstr05.exe
O4 - Global Startup: Logitech Desktop Messenger.lnk = C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LDMConf.exe
O4 - Global Startup: Microsoft Find Fast.lnk = C:\Program Files\Microsoft Office\Office\FINDFAST.EXE
O4 - Global Startup: Office Startup.lnk = C:\Program Files\Microsoft Office\Office\OSA.EXE
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)
O9 - Extra button: @C:\Program Files\Failsafe\GuardIE\PnIE.dll,-100 (HKLM)
O9 - Extra 'Tools' menuitem: @C:\Program Files\Failsafe\GuardIE\PnIE.dll,-100 (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Messenger (HKLM)
O14 - IERESET.INF: START_PAGE_URL=http://www.comcast.net
O16 - DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} (Microsoft Office Template and Media Control) - http://office.microsoft.com/templates/ieawsdc.cab
O16 - DPF: {02BED220-FBC7-4392-93A2-3A50B056F78E} - http://down.plaxo.com/down/release/instub.cab
O16 - DPF: {11111111-1111-1111-1111-111111111157} - ms-its:mhtml:file://c:\nosuch.mht!http://hard-virgins.com/dl/adv59/x.chm::/load.exe
O16 - DPF: {17D72920-7A15-11D4-921E-0080C8DA7A5E} (AimSp32 Class) - http://makeover.substance.com/save/makeover.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://207.188.7.150/213e6ac64c44795ebd21/netzip/RdxIE601.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?37793.9397106481
O16 - DPF: {AECD14A8-F662-11D1-A395-00805F535788} (Plotwon Control) - http://www.investors.com/member/ocx/plotwon.ocx
O16 - DPF: {B942A249-D1E7-4C11-98AE-FCB76B08747F} (RealArcadeRdxIE Class) - http://games-dl.real.com/gameconsole/Bundler/CAB/RealArcadeRdxIE.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O16 - DPF: {E7DBFB6C-113A-47CF-B278-F5C6AF4DE1BD} - http://download.abacast.com/download/files/abasetup141.cab

 

Re: Can't delete backdoor trojan with Norton

Hi mccarp,

Check the items listed below in HijackThis, close all windows except HijackThis and click Fix checked:

O4 - HKCU\..\Run: [SPYWATCH] C:\Program Files\BulletProofSoft.com\SpywareRemover\SpyWatch.exe /STARTUP
O4 - HKCU\..\Run: [LDM] \Program\BackWeb-8876480.exe

O4 - Global Startup: Logitech Desktop Messenger.lnk = C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LDMConf.exe

O16 - DPF: {11111111-1111-1111-1111-111111111157} - ms-its:mhtml:file://c:\nosuch.mht!http://hard-virgins.com/dl/adv59/x.chm::/load.exe

O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://207.188.7.150/213e6ac64c44795ebd21/netzip/RdxIE601.cab

O16 - DPF: {B942A249-D1E7-4C11-98AE-FCB76B08747F} (RealArcadeRdxIE Class) - http://games-dl.real.com/gameconsole/Bundler/CAB/RealArcadeRdxIE.cab

Then reboot into safe mode and delete:
C:\Program Files\BulletProofSoft.com <= entire folder

While still in safe mode try and delete the file Norton found.

Regards,

Pieter

 

Pieter,
Thanks for the quick reply. I followed your instructions but still unable to delete infected file. Is there anything I can look out for in task manager to end process before trying to delete the infected file?
mccarp

 

Hi mccarp,

Is the file visible?

If so download and run What's Happening from http://www.turboware.com/WhatsHappening.htm
and find which process(es) is/are using this dll.
Let us know

Regards,

Pieter

 

Pieter,
I downloaded and ran What's Happening (thank you) and find the trojan running inside explorer.exe. Unfortunately, I am unable to isolate process in task manager and ending process for all of explorer.exe isn't an option. I'm sure that if I can find a way to end process for trojan, I can delete the file.
Any ideas?
mccarp

 

Hi mccarp,

This should be able to do it:
http://www.diamondcs.com.au/index.php?page=apm

Regards,

Pieter

 

Pieter,
Yep, that did the trick. It took several tries but it finally worked. Nasty trojan. Besides Norton, I am running BOclean which is supposed to be better at catching trojans. Are you familiar with it? Thanks so much for your help.
Mccarp

 

I never used BoClean but I am sure if you could get Kevin a copy of the file he would gladly add detections if it is malware. (and it sure acts like it)

Regards,

Pieter