Can't Access Returnil GUI

Discussion in 'General Returnil discussions' started by chibiM, Apr 3, 2012.

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  1. chibiM
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    chibiM Registered Member

    I have problem..please help me..

    one of my computer using RSS2011 shows an error message said that the returnil software is incompatible with windows version (win7 64bit). I can not uninstall it because I need to de-activate returnil virtual mode first (I can't access the GUI)..

    Is there any other way to de-activate Returnil or access the GUI (if the only way to disable returnil is via the GUI)?
  2. Coldmoon
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    Coldmoon Returnil Moderator

    Hi,
    That is a strange report and not expected as RSS is compatible with Win 7 64-bit. To investigate this issue and to assist with a solution, we are going to need to take a look at the logs. To that end, please send (email: support (dash) tech (at) returnil (dot) com) us the following reports from the problem computer:

    1. The rvs3.log and rvs3.inst.log files in the following folder:

    C:\ProgramData\Returnil\RVS3\log

    2. MSINFO32 report: Click START > RUN > Type MSINFO32. On the System Information screen click FILE > Export and then save the file where you can find it to attach to your support inquiry.

    Mike
  3. Coldmoon
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    Coldmoon Returnil Moderator

    Hi,
    See your support ticket with the following instructions and let me know the results:

    1. Restart your computer in Safe Mode (this will disable the Virtual Mode)
    2. Open "C:\" > "ProgramData" > "Returnil" > "RVS3"
    3. Delete the "RVSYSTEM.RDB" file
    4. Restart the computer in normal Winodws and then check the program for function and stability
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