I created an image with Acronis True Image 9. The image verified. I can mount the image. The "My Documents/Jim" Folder says "Access Denied." It shows zero files and folders. This is the most important folder on the image. Unfortunately, the hard drive had Windows reinstalled (I assume reformatted). Why is the one folder we need showing access denied? Is our data gone for good? here's the funny thing. The size of the image is the same size as the data on the hard drive. Where did this data go? Why does Acronis deny access to our data?