Cannot install True Image 10 Home

Discussion in 'Acronis True Image Product Line' started by fazerjam, Oct 29, 2006.

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  1. fazerjam

    fazerjam Registered Member

    Oct 28, 2006

    i have windows XP with SP2, an i cannot install Acronis True Image 10 home. When the installation begin, the pc will make a reboot.
    What i can do ?

  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello fazerjam,

    Thank you for choosing Acronis Disk Backup Software.

    We are sorry for the delayed response.

    Could you, please, do the following in order to make sure that you downloaded the installation file flawlessly?

    - Download the eXpress CheckSum Calculator and unpack the archive;

    - Run the application;

    - Browse for the file and click Start to calculate the checksums;

    - Compare a certain checksum (e.g. MD5) with that of the original to make sure the files are identical.

    The MD5 value for the build 4871 of Acronis True Image 10.0 Home (English) must be [ 5d3d4ee6b8b53bb0637af4fb3a2f8f07 ].

    If the MD5 value is not [ 5d3d4ee6b8b53bb0637af4fb3a2f8f07 ] then please re-download the trial version of Acronis True Image 10.0 Home once again.

    If it is not the case and the MD5 value is the same then please perform the actions described in this previous post of mine.

    If the issue still persists, please collect the installation log file the way it is described in this previous post of mine and Windows System Information as it is described in Acronis Help Post. Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    Aleksandr Isakov
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