Cannot install, prior installation did not complete

Discussion in 'Returnil releases' started by sbofen, Dec 5, 2009.

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  1. sbofen
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    sbofen Registered Member

    I need help installing RVS Home Free version. I've had it on my system like a month ago and had uninstalled it. Now when I go to install I get error message:

    A prior uninstall did not complete please uninstall.

    But there's nothing in add/remove programs to uninstall

    I've attached the install log file and also the MSI installer log file using /l

    Attached Files:

    Last edited: Dec 5, 2009
  2. Coldmoon
    Online

    Coldmoon Returnil Moderator

    Hello sbofen and welcome to the forums :)

    Please make sure all other security programs are temporarily deactivated and attempt the installation again (install/restart cycle). This can cleanup remnants from a previous uninstall that did not complete properly. Also, be sure that you do not use third party uninstallers as this has been shown to cause issues in some cases.

    I have flagged your report to the team and will get back to you on this as soon as possible. For future reference, please use our support form:

    http://www.returnilvirtualsystem.com/support/tech

    Or send an e-mail to support (dash) tech (at) returnil (dot) com if you are attaching log files. We want to keep the forums clear of log files.

    Thanks
    Mike
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