Cannot install, prior installation did not complete

Discussion in 'Returnil releases' started by sbofen, Dec 5, 2009.

Thread Status:
Not open for further replies.
  1. sbofen

    sbofen Registered Member

    Joined:
    Dec 5, 2009
    Posts:
    1
    I need help installing RVS Home Free version. I've had it on my system like a month ago and had uninstalled it. Now when I go to install I get error message:

    A prior uninstall did not complete please uninstall.

    But there's nothing in add/remove programs to uninstall

    I've attached the install log file and also the MSI installer log file using /l
     

    Attached Files:

    Last edited: Dec 5, 2009
  2. Coldmoon

    Coldmoon Returnil Moderator

    Joined:
    Sep 18, 2006
    Posts:
    2,981
    Location:
    USA
    Hello sbofen and welcome to the forums :)

    Please make sure all other security programs are temporarily deactivated and attempt the installation again (install/restart cycle). This can cleanup remnants from a previous uninstall that did not complete properly. Also, be sure that you do not use third party uninstallers as this has been shown to cause issues in some cases.

    I have flagged your report to the team and will get back to you on this as soon as possible. For future reference, please use our support form:

    http://www.returnilvirtualsystem.com/support/tech

    Or send an e-mail to support (dash) tech (at) returnil (dot) com if you are attaching log files. We want to keep the forums clear of log files.

    Thanks
    Mike
     
Thread Status:
Not open for further replies.
  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.