cannot install NOD32 on XP Media Center

Hi All,

I've a problem with one PC, it's a Compaq Presario with Windows XP Media Center installed.
I cannot manage to install NOD32 on it.
Setup starts, ask me all about NOD but at last, when it should copy all files and write configuration it freeze.
I can go to Task Manager and the setup use 99% of CPU but nothing also after 20 minutes.
I've already tried to install it in Safe mode, also asking to not install Emon and Imon but no lack.
Everytime it freeze.

Also, I cannot uninstall it anymore,
under Add/Remove programs the icon is not present.
If I run uninstall from the Start/Program/Eset folder it gives error saying that ".... error (144) Setup.xml missing or not correct..."
I checked setup.xml with that of a working system and they're the same.

I did a check with Hijackthis and others but it's a new, clean system and there're no problem detected (aside for the tons of app that HP/Compaq load at startup, I don't like them but they're not viruses after all).

Can anyone help ?
Thanks in advance

 

Hello and Welcome to Wilders!

1) Download a fresh copy of NOD32 v 2.7 for your correct operating system
Trial version
Full paid version

2) Goto C:\Program files and manually delete the folder ESET

3) Boot in Safe Mode

4) Run Windows Disk Clean-up
Start -> Programs -> Accessories -> System Tools -> Disk Cleanup.
Choose to perform clean-up on your main drive , check everything and confirm with OK.
http://pandaman.my.contact.bg/dcu.PNG

5) Install NOD32 from the file you just downloaded in step 1

5) Make sure you have stable i-net connection and NOD32 (nod32krn.exe) is allowed to go through your firewall and Update NOD32


If after all this you cannot install NOD32 :
1. Run CMD from Start -> Run -> now type cmd and press ENTER
2. Type cd "Program files\ESET/Install" (with the quotes)
3. type setup.exe /test (note that there is a space between exe and /test)
4. Press ENTER . This will start a test installation of NOD32 . It will create a log file with name nsetup.log in this directory C:\Program files\ESET\Install
5. After that send an email to ESET Technical support (support@eset.com) with this log file attached . Write a short description of your problem and also include a link to this thread.

Good luck !

 

Hi HiTech_boy,

thanks for reply,

I'll try to do as you say also if:
- I cannot delete the folder completely as it say some dll is in use
- aside from doing the Windows clean up I've already contacted the local Eset support, did installation with a fresh downloaded copy and sent them the nsetup.log file.
The Windows Disk Clean up is the only new and I tried it

I post in the forum because, up to now, local support was unable to help and I hoped someone else has the same issue and was on file.

I'll try it and let you know, thanks

 

Actually deleting the folder ESET is of not so big importance because the installation file will do a repair install . Deleting it or not is up to you .

 

Hi HiTech_boy,

I did the test and I'm on the way to send email to eset support,
I got exactly same problem also with Disk cleanup.

As this is a working machine and I cannot stop it from working
I uninstalled NOD by hand removing all keys from registry (just a couple left under CurrentControlSet...)
and I've installed a copy of AVG free (better something than nothing).

Hope support can help
Thanks

 

Just a suggestion, I have the same unit and it came with all kinds of junkware installed as trials etc. One being Symantec/Norton. Use thier removal tool if you have started to trial it.

http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

...................you probably should download and utilize PC DeCrapifier and clean up most of this stuff from your System. I removed all of the trialware etc prior to installing Nod32 and have had no problem installing nor updating this great program.

http://www.pcdecrapifier.com/

 

Ok . Let us know how are things going on

 

Hi acooldozen,

I know about Norton way of doing,
and I did the "complete" uninstall before using NOD32.

Fact is that beeing the first time in year I've a problem with NOD installation I would like to know what is it trying to avoid reinstalling the PC.

Thanks
Regards

 

Just an add-on :
In addition to your setup log , can you also send the the TechSupport a log file of HijackThis , could be useful:

Download HijackThis from here . Install it , run it and choose "Do a scan and create a log file" . After a few seconds , a log file will pop-up . Using COPY/PASTE , put it in the email as a text , as well as the nsetup.log

Use HJT only to send a log file , don't work with it further.

Regards!

 

Hi swwork, welcome to Wilders.

Did you use the Norton Removal Tool after uninstalling?

Cheers