cannot image hidden OEM partition (Dell Inspiron)

Discussion in 'Acronis True Image Product Line' started by deadstone, Feb 11, 2006.

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  1. deadstone

    deadstone Registered Member

    Feb 11, 2006

    on my Dell Inspiron 9400 there is a hidden 4.8 Gb Restore Partition.

    I want to back that up using True Image 9.0 to a dvd disc.

    But every time it fails with an error...

    how can I get it to work?

    thanks for any help

  2. Brian K

    Brian K Imaging Specialist

    Jan 28, 2005
    NSW, Australia

    After reading this you may change your mind.
  3. jmk94903

    jmk94903 Registered Member

    Jul 10, 2004
    San Rafael, CA
    Have you tried the backup by selecting the entire Drive 1 rather than just the hidden partition?

    That is how you want to do this backup because you also want to backup the Dell customized MBR. The MBR is only backed up if you select the entire drive.

    I have done this backup on several Dell desktops with the same hidden folders without problem although I did create the images on an external USB 2 hard drive rather than directly to DVD disks.
  4. Menorcaman

    Menorcaman Retired Moderator

    Aug 19, 2004
    Menorca (Balearic Islands) Spain
    Hi John,

    Where have you been for the past two months? We've missed you!! :cool: :)

    Kind regards
  5. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello Philip,

    Thank you for choosing Acronis Disk Backup Software.

    Please make sure that you use the latest build (2337) of Acronis True Image 9.0 which is available at:

    To get access to updates you should create an account at:
    then log in and use your serial number to register your software.

    Please be aware that the current version of Acronis True Image doesn’t write to DVD directly, instead it utilizes third party UDF packet DVD writing software.

    You can find more information on how to write your images to DVD in this FAQ article.

    Please also note that the ability to write images to DVD directly will be implemented in the future builds\versions of a particular software, but exact time frame is not decided yet.

    In case you have the appropriate UDF packet DVD writing software installed and all of your DVDs are properly formatted according to the above mentioned FAQ article, but you still can not write your images to DVD, please collect the following information:

    - Create Acronis Report and Windows System Information as it is described in Acronis Help Post;

    - Reproduce the problem and collect Acronis True Image 9.0 log which can be saved from Tools -> Show Log -> Diskette icon;

    - What exact error messages have you received? When exactly you received them?

    - Describe actions taken before the problem appears step-by-step.

    Submit a request for technical support. Attach all the collected files and information to your request along with the information about your purchase of Acronis software (order number, e-mail, where did you purchase our product, etc.) and the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    Tatyana Tsyngaeva
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