BUG (?) Crash

Discussion in 'Returnil releases' started by MadMonkey, Jul 14, 2009.

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  1. MadMonkey

    MadMonkey Registered Member

    A few days after installing Returnil, my Vista Premium experienced a major crash. Although it rebooted instantly, on subsequent restarts the system deteriorated rapidly. Chkdsk, scheduled by the system, discovered over a thousand problems. (System) files had been corrupted and the mbr was damaged so that Alt-F11 (recovery) was ignored. System eventually went into a chkdsk, reboot, chkdsk loop. Vista recovery dvd (from neowin, good show) could not repair the system.

    As far as I remember, no other new software had been installed after Returnil. What may be significant is that it happened at almost exactly midnight. Task scheduler lists System Restore as the only service with an obvious 00:00 (midnight) runtime. Premium
    Vista Premium SP2
    No RAID

    Kaspersky AV
    ZoneAlarm Pro
  2. Coldmoon

    Coldmoon Returnil Moderator

    First, obtain MSINFO32 and RVS installer reports on the problem system. Once you have made these, send them to support-tech (at) returnil (dot) com and reference this thread in the body of the e-mail. Then:

    Please try the following and let me know the results:

    1. Turn off Windows restore and then repeat the steps you used to get the reported issue

    2. Then uninstall your current copy of 2.0.1, download and install the LAB version (your current 2x SN is valid for LAB), and then repeat the steps to arrive at the reported issue

    Do either or both resolve the crash issue?
  3. MadMonkey

    MadMonkey Registered Member

    I would like to oblige, but the system was wiped. Thankfully, with some luck, and time, the recovery partition could be accessed and the backup images functioned.

    I'm not even sure it was Returnil, but with the unrecoverable nature of the event, thought I'd let you know.
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