BSODs: NOD32 making my system crash (Vista x32)

Discussion in 'ESET NOD32 Antivirus' started by rax369, Apr 20, 2008.

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  1. rax369

    rax369 Registered Member

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    Apparently a driver used by NOD32 (eamon.sys) is making my system to crash. I'm working on my PC along sometime then suddenly a BSOD appears!

    I have posted below the latest dump file the system reported, in which you can appreciate how the system is blaming/accusing that a driver is the guilty (as bolded above) for these INFITE crashes to happen.

    I updated today NOD32 to its latest version (v3.0.650), in the hope, that could come with this driver updated, but as I can see I was wrong. The BSODs continue happening here.

    I'm out of ideas how to solve this issue. I dont know if can just update this driver specifically w/out updating the rest of the AV. And if that's possible, where can I get the latest version of eamon.sys and latter on how to update this driver.

    Here's the latest dump file, created by the system (MS Vista x32):

    Any ideas about how can I solve this issue o_O
     
    rax369, Apr 20, 2008
    #1
  2. rax369

    rax369 Registered Member

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    In addition to the above information, here are the details of this file "eamon.sys" in case this is useful:
     

    Attached Files:

    Last edited by a moderator: Apr 20, 2008
    rax369, Apr 20, 2008
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  3. rax369

    rax369 Registered Member

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    Any help about this will be highly appreaciated, as I continue suffering of these annoying BSODs that could damage my system after their countless appearings.

    Do you guys have idea what could I do to stop the occurrence of this issue ? o_O
     
    rax369, May 26, 2008
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  4. GAN

    GAN Registered Member

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    I assume you tried a upgrade to 3.0.657 which is the latest version now?
    Is there some applications that is always running when this happen? Like eMule or maybe some other applications?
    Do you have any other security products installed (antivirus, spyware, firewall, VPN clients or something like that)?
     
    GAN, May 26, 2008
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  5. Marcos

    Marcos Eset Staff Account

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    Just to make sure, is the "C:\Documents and settings\All Users\ESET\ESET Smart Security\Charon" empty? If not, delete its content in safe mode. Does the BSOD occurs randomly or when you're doing something specific? Would it be possible for you to create a full memory dump, compress it and upload it to an ftp server?
     
    Marcos, May 26, 2008
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  6. rax369

    rax369 Registered Member

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    No I have not updated yet to the latest version, I'm not on Vista right now, will do that later, but honestly I dont think that's gonna change at all my panorama, since checking what was updated in this latest delivery, they do not report to have corrected/changed something related to my problem.

    When the BSODs appears I'm always running emule, may be there's some conflict between this P2P application and NOD32 BUT ONLY ON VISTA, since I have also installed the same AV (NOD32) and the same P2P application on Windows XP x64 and I dont have that problem, it only happens on Vista.

    NOD32 is the only security solution running on my system, I dont have a spyware installed, the firewall I'm using is the one installed by default on Vista. I'm using none VPN software (either client or server).

    I don't have that directory, I have:
    C:\Documents and settings\

    ... that's empty and without any subdirectories inside.

    The BSODs happens when I'm running eMule, only under those circumstances.

    I already created a full memory dump file (well actually the system created it :p) and I uploaded it (BTW, a very huge file) to the ESET FTP site, as I'm also trying to find a solution to my problem with the support guys from ESET, but so far they are kind of lost, they have not been able to find a solution. :'(
     
    rax369, May 26, 2008
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  7. GAN

    GAN Registered Member

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    Neither do i think the latest version will make a difference, but since there is a new version it could be worth trying just in case.

    I remember i read about crash using Vista and eMule, but never used eMule myself and cannot remember the details. You could try to exclude the eMule program directory and directories used by eMule in nod32 just to test. If that doesn't help you could try to use the PC without running eMule to see if that makes a difference. I don't know if this is the problem, but could be worth a try.

    Using Vista the "\Documents and Settings" is actually pointing to the "\Users" directory. And under "\Users" there is a junction "All Users" that is pointing to "\ProgramData". So when asked to look under "\Documents and Settings\All Users" that will be "\ProgramData" using Vista.
     
    GAN, May 27, 2008
    #7
  8. dancedaar

    dancedaar Registered Member

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    dancedaar, Jun 3, 2008
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