BSOD 0x0000007e

Discussion in 'Returnil releases' started by Gertje, Oct 17, 2011.

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  1. Gertje
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    Gertje Registered Member

    I've recently installed Returnil System Safe 3.2.12918.5857-REL14.

    Everything is working fine, except when I restart or shutdown my computer it displays a BDOD 0x000007e STOP ERROR.

    My OS is Windows 7 64 bits.
    Virtual Mode is turned on and working
    Turned off the Returnil 'Real-Time' protection
    Symantec Endpoint Protection 12.1 installed

    Help needed to resolve this issue.

    Thanks.
  2. Coldmoon
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    Coldmoon Returnil Moderator

    Hello Gertje and welcome to the forums :)

    Please open a support ticket by sending a report to support (dash) tech (at) returnil (dot) com with the following logs:

    The rvs3.log and rvs3.inst.log files in the following folder:

    "C:\ProgramData\Returnil\RVS3\log"

    * MSINFO32 report: Click START > RUN or search box depending on version of Windows > Type MSINFO32. On the System Information screen click FILE > Export and then save the file where you can find it to attach to your reply.

    * C\Windows\MINIDUMP: Please locate any files with the same date and time as the blue screen incident(s) and attach them to your e-mail.

    For best results, simply put all the logs into a ZIP or RAR archive and then attach to the e-mail to support.

    Mike
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