I've recently installed Returnil System Safe 3.2.12918.5857-REL14. Everything is working fine, except when I restart or shutdown my computer it displays a BDOD 0x000007e STOP ERROR. My OS is Windows 7 64 bits. Virtual Mode is turned on and working Turned off the Returnil 'Real-Time' protection Symantec Endpoint Protection 12.1 installed Help needed to resolve this issue. Thanks.
Hello Gertje and welcome to the forums Please open a support ticket by sending a report to support (dash) tech (at) returnil (dot) com with the following logs: The rvs3.log and rvs3.inst.log files in the following folder: "C:\ProgramData\Returnil\RVS3\log" * MSINFO32 report: Click START > RUN or search box depending on version of Windows > Type MSINFO32. On the System Information screen click FILE > Export and then save the file where you can find it to attach to your reply. * C\Windows\MINIDUMP: Please locate any files with the same date and time as the blue screen incident(s) and attach them to your e-mail. For best results, simply put all the logs into a ZIP or RAR archive and then attach to the e-mail to support. Mike
