Bought one copy, would like to use rebate offer

Hi!

I recently bought ATI2009. Now I saw that on http://www.acronis.com/specialoffers/, you can buy two copies for $69. I have been trying to contact sales about getting the rebate without having to buy two more licenses (only need one more, see), but they're quite slow in responding.

Anyone tried this?

Thanks!
/Martin

 

Try the Live Chat feature on the website.

 

I thought it was a reasonable request, but apparently it's not possible to make deals with the sales reps. That's a shame, since I was prepared to pay for it, just not full price again, especially when that offer sits and laughs at me. :/

Thanks for pointing out the chat thing btw!

/Martin

 

Hello Martin,

Thank you for your interest in Acronis True Image

If use our Live Chat service here, we will find a solution for you immediately.

Thank you.

--

Oleg Lee

 

Unfortunately, I actually DID use Live chat to try to figure this out, but I just got a plain "No it's not possible" answer. I don't know why, since selling two copies is better than one, but it's ok, I just picked up another, cheaper backup software instead.

 

Hello marty3d,

Thank you for using Acronis True Image

Could you please send us the log file of the chat session via PM? We should avoid the discrepancy in the future.

Thank you.

--

Oleg Lee

 

Of course, where do I find it?

 

Hello marty3d,

Thank you for your interesting in Acronis True Image

In order to contact us via PM right-click on signature Acronis Support -> Send Private Message. Provide us your order number and we will do our best to solve this issue.

Best regards,
--
Dmitry Nikolaev

 

Oh, sorry. I meant where do I find the log file?

 

Hello Martin,

Thank you for your interest in Acronis True Image

Could you please send us the e-mail address under which you have contacted us via Live chat? Please send us the e-mail address via PM, we will find the chat transcript.

Thank you.

--

Oleg Lee

 

sent!

 

Hello Marty,

Thank you for the provided information, I have found the chat transcript.

Thank you.

--

Oleg Lee