BootCD don't work with RAID Controller

Discussion in 'Acronis True Image Product Line' started by Nonno, Aug 28, 2005.

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  1. Nonno

    Nonno Registered Member

    Aug 28, 2005
    I have a Server Compaq DL380 with one Compaq Smart Array Controller 2DH with one Volume RAID5, I build the Recovery BootCD but it just work in safe modus without USB, Network .... I need the Network for restore the O.S. !!!
    If I try to Boot with the Recovery CD normaly remain the Monitor Black and freezz the Server !
    Please Help me :doubt:
    do you know a Way to Load the Array Controller Driver with the RestoreCD ?

    I build 3 different CD everytime the same Result o_O

  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello Nonno,

    Thank you for choosing Acronis Disk Backup Software.

    First of all, please make sure that you use the latest build (937) of Acronis True Image 8.0 which is available at:

    To get access to updates you should create an account at:
    then log in and use your serial number to register your software.

    Please create new Bootable Rescue CD after installing the update, boot your PC from this CD and see if the problem still persists.

    I would also recommend you to try the "acpi=off noapic" workaround as it is described in Acronis Help Post.

    If the problem still persists with the latest build (937) of Acronis True Image 8.0 then please create Acronis Report and Linux system information (sysinfo.txt) as it is described in Acronis Help Post.

    If you would not be able to create a sysinfo.txt file for some reasons then please boot from the Acronis True Image 8.0 rescue disc once more and press F11 key when the "Starting Acronis Loader..." message appears.

    After you get the "Linux Kernel Settings" prompt, please remove the "quiet" word, click on the OK button. As the startup messages stop scrolling please write down the last few lines of the output, or use a digital camera to make shots of the output screens.

    Please also do the following:

    - Launch Acronis Report Utility once again and select the "Create Bootable Floppy" option;
    - Insert a blank floppy disk in the A: drive and proceed
    with creation of the bootable floppy;
    - Boot the computer from this diskette and wait for
    report creation process to finish;
    - Collect the report file from the floppy;
    - Rename the report created from under Windows to report_win.txt and report created using the bootabale floppy to report_diskette.txt.

    Send all the collected files and information to along with the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    Alexey Popov
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