boot problems

I have read the recently posted boot disk problems and will try to follow the suggestions. But to just make sure I don't have a different problem here goes:

Using ver 3677 TI 9, I can create a boot disk that contains the following:
bootmenu
bootwiz
f11.cfg
kernel
mouse
ramdisk
splash.run
When I boot from it all I get is black screen withe "Starting Acronis loader....."
It never loads (waited over 1 hour).

Problem 2
I cannot create a SZ. TI goes through the motions but no SZ. Tried with Recovery Manager Option and with out RM. Still no go. I have removed all IN CD but did not help. I have loaded Adobe Photoshop Element, Adobe Pro, Firefox, Thunderbird, WinPro, Trojan Hunter JV16, Norton SysWorks, Spybot S&D, Adaware Se, Acronis Disk Director, SynchBack, And Samsungs Synchmaster software (Magic Rotation etc.) nothing else. This computer is less than 30 days old so drives are clean. I have a SATA external connection and may revert to an external drive for backups. I have used TI for years and it has saved me more than once.

help if you can...

thanks sl2

 

Hello sideliner2,

Thank you for purchasing Acronis True Image

Please accept our apologies for the delay with the response.

To fix could you please try to re-create your Acronis Bootable Media using a wizard and burn it on a new media. Then try to boot form it. If it will also fail please do the following (it will also help us to investigate the second issue):

- Open Start\Programs\Accessories\System Tools\System Information;
- Choose the 'Save' option in the 'File' menu (or 'Action' menu under Windows 2000), enter the 'File name' and set the field 'Save as type' to 'Version 5.0/6.0 System Information File (*.NFO)';
- Send us (support@acronis.com) the saved file along with the link to this thread and Acronis Report (refer this post).

Thank you.
--
Fedor Kurbatov