Boostable Agaent + Remote Manage. doesnt seem to work for me

Hello,

Acronis Bootable Agent 9.1.3832
Acronis True Image WS 9.1.3832

I created a bootable CD w/recovery options checked
Booted from CD
Selected Acronis
Message stating it should be accessable from another machine via Remote Management

I opened RM on my desktop
Browsed and found a machine called (none)
Selected that one
Then I get the attached error message....?

Any thoughts/suggestions?

 

No takers? Are these boards monitored by Acrois Tech. support?

 

I think that was less than two hours to a bump. You may need to adjust your expectations, as Acronis lag questions in this forum by 2-3 weeks on average.

If you want to speed things up with Acronis, you should try raising a support request through the website and read the sticky at the top of the forum :https://www.wilderssecurity.com/showthread.php?t=55317

Note that it could take a few days before a support request gets picked up.

Hopefully, in the meantime some other user who understands more about your problem than I do will offer some advice.

F.

 

foghorne, thanks for the reply. I have made the correct adjustments to my patients.

"2-3 weeks on average." WOW, that seems a bit long.

 

I absolutely agree. I have the same problem - with the (none) issue. Indeed I cannot persuade TI 9.1 workstation to logon to remote machine at all. All combinations of \\remote machine\username fail with the same message about username and password being wrong. I have still to hear anything from Acronis Support. The delay is unacceptable especially as I am a newish customer who has just paid £60 for the upgrade from standalone 9.0.

 

I have made the belated (unhappy) discovery that 9.1 Workstation does not run on XP Home SP2 - only on XP Pro. That seems to explain why I had these problems! I trust you are not in the same situation.