bomgar jump clint remote access tool and nod32

Everyone,

we use nod 32 and we distribute it to all our customers.

we also use the bomgar box to do remote assistance with our clients. i have found if we place a bomgar remote jump client sitting on the customers pc and they have eset nod32. if we do not place an exception to the folder for the bomgar jump client bomgar-scc.exe nod32 ekrn.exe hits 80-90% cpu and basically renders the pc unusable. if i place an exception to the folder the bomgar-scc.exe resides in everything goes back to normal.

is there any way to place an exception for the bomgar-scc.exe without placing an exception for every .exe on the system ?

 

Please submit an online support Ticket to ESET

 

i have submitted a ticket for this.