bare metal recovery with Promise Fastrak SX4000

I am trying to do a bare metal recovery with a system that has a Promise Fastrak SX 4000 raid controller. I have my backup image on a USB 2.0 external drive. I have installed the new drives and configured the RAID 5 array successfully, and I used the Seagate software to create and configure a 360 GB partition on the RAID array.

When I boot from the TI rescue CD, it sees the backup image on the USB external drive, but it doesn't see the new partition.

I suspect that TI has a problem with the RAID array, even though there is a partition there for it to see. Before I removed the old disks, which had an identical configuration with the RAID controller, I checked to see if bootable TI could see the existing disk (on the RAIDcontroller) and it could.

Anyone have any ideas or solutions?

Thanks,
Steve Wheatcraft

 

Hello Steve,

Thank you for choosing Acronis True Image (http://www.acronis.com/homecomputing/products/trueimage/).

Please try the "acpi=off noapic" workaround and if it doesn't help please create sysinfo.txt file and send to support@acronis.com along with the link to this thread (please see https://www.wilderssecurity.com/showthread.php?t=55317 for the detailed instructions). This will allow us to investigate the problem.

Thank you.
--
Irina Shirokova