BAD_POOL_HEADER

When I try to do anything in TrueImage 9.0 Build 3,677 I get the BSoD with BAD_POOL_HEADER. Does anyone have any idea of what is causing it?
Thanks,
Steve K.

 

u would need to supply the full text of the message.

In any case, Acronis is likely to ask you to open a case with support.

 

Hi Howard:
Thanks for the reply.
I have opened a case with support. I'm waiting for their reply now.
Steve K.

 

Hello ifrevets,

Thank you for choosing Acronis Disk Backup Software.

I am sorry for the delayed response.

Please explain your step-by-step actions which you took that led you to this error. Create Acronis Report and Windows System Information as it is described in Acronis Help Post.

Please also do the following in order to enable mini-dumps:

- Right click on "My Computer" and choose "Properties";

- Go to "Advanced" tab;

- Go to "Startup" and "Recover Settings";

- Choose "Small memory dump" in "Write debugging information" box;

- Close all the dialog windows by clicking OK buttons.

Now, please reproduce the system crash and send us the mini-dumps created. This will allow us to investigate the problem thoroughly.

Then attach all the collected files and information to your request. We will investigate the problem and try to provide you with the solution.

Thank you.
--
Aleksandr Isakov