Backup to RDX-Media

we have got many problems with backup to RDX-Media, we using
Acronis True Image 9.1 Server, and Acronis True Image Echo Serve with actuell Builds,
When i start to creat an Task to backup the complete Server, Acronis is searching for partition 2-2, i cannot complete the task.
i can complete the task when the rdx-Media ist outside from Tape
but when i start the task to backup the Server the same problem.
the backup still standing, and did not completed
i have contact to acronis on more times, the support from acronis said, there is an update available, but nothing comes. The problem i have with backup acronis since 2 months, nothing get better
when is the update available.

 

Hello teddos,

Thank you for choosing Acronis Server Disk Backup Software.

We are sorry for delayed response.

Could you please let us know your Acronis request number (e.g. [Acronis #123456]) which was sent to you in autoreply to your letter? We will find out how the investigation of your issue is going. If you have not received an autoreply then please send us a Private Message containing your e-mail address.

Thank you.
--
Marat Setdikov

 

the request numbers are 1383883, 1475693 and 1488023

 

Hello teddos,

We are sorry for delayed response.

Please notice that the updates are now available. Please download and install latest build (8115) of Acronis True Image Echo Server for Windows. To get access to updates you should first register your software.

Thank you.
--
Marat Setdikov