Backup of a NAS network drive

Discussion in 'Acronis True Image Product Line' started by tinusi, Sep 13, 2006.

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  1. tinusi

    tinusi Registered Member

    Sep 13, 2006
    I try do backup a NAS (Synology DS-101j) network drive \\diskserver1\ds_fotos with the ATI 9.0 Home german. I always get the error message E00040019.
    Any suggestion to solve this problem.

    Tank you for your help. Martin
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello Martin,

    Thank you for choosing Acronis Disk Backup Software.

    We are very sorry for the delay with the response.

    Please be aware that the current version of Acronis True Image 9.0 Home allows creating disk\partition images of the local hard drives only (i.e. hard drives connected locally to the machine where Acronis True Image is running). If you want to backup data located on a networked hard drive you can create file-based backups only.

    Please also note that when Acronis True Image 9.0 Home creates a file-based backup of the data located on a networked hard drive it utilizes approach different from the one used to create file-based backups of the files and folders located on a local hard drive. So, there is no way to backup data located on a networked hard drive without receiving the error messages complaining about some files\folders being currently in use. Please see this previous thread for details.

    If the above does not answer your question, please provide us with the following information:

    - What build of Acronis True Image 9.0 Home German do you use?

    You can find the full version name and build number by going to Help -> About... menu in the main program window.

    - What operating system is installed on your computer?

    - Reproduce the problem and collect Acronis True Image log which can be saved from Tools -> Show Log -> Diskette icon;

    - Make a screen shot or provide the exact text of the error message that you receive;

    - Let us know when you receive this error message exactly.

    Then please submit a request for technical support. Provide the files and information collected in your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    Alexey Popov
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