Avira, to laugh or to cry

http://techblog.avira.com/2012/11/2...new-online-platform-for-remote-it-support/en/


http://market.avira.com/en/about-market

Supposedly it comes with remote access for 'experts'.

 

reminds me of Comodo GeekBuddy
maybe they are recruiting the "Geeks"

 

Many vendors are doing this nowadays. AVG's "TechBuddy", Symantec/Norton/PC Tools "Live" service, etc.

Guess it's just another way to get money out of people. You may get our high quality premium support and assistance for $99.95 only

 

Basically it's what avast! does for free between users.

 

And what Avira members do on their user forum.

 

But there is the remote access to the users' computers by the 'experts' ?

Seems like an easy feature for criminals or people who just want to peek.

 

Or $99.99 only...

 

I would prefer let my PC cringe to death with malware than let unknown 'experts' messing around my files.

 

Me too. I'll reformat before I let some tech support kiddie play with my stuff.

 

Good Evening ! I had a problem with the basic install of a well known security app. The price was right...so I committed to the purchase. The problem was with a specific driver within windows...that's supposedly contained or to be found within the registry folder. I did some investigating within their forum and apparently this is an ongoing problem that to date hasn't been rectified. Now as a follow up I was offered remote support. But as previously mentioned I do not want a complete stranger who may or may not be competent trying to affect a solution. As we all know one wrong guess can bring your p.c. too a grinding halt. And then the fun begins,does the vendor pay for any or all damage incurred? If some hard questions aren't answered...just ask for an immediate refund. As an informed consumer,your time can be more effectively use. Sincerely...Securon