AV tech support, is it needed ?

Discussion in 'other anti-virus software' started by minacross, Nov 19, 2003.

Thread Status:
Not open for further replies.
  1. minacross

    minacross Registered Member

    Joined:
    May 12, 2002
    Posts:
    658
    I currently use eTrust promo as my on-access scanner. As you know, there is no tech support for it (except for submitting undetcted/unknown viruses):'( .
    my question is: how much I need AV tech support ? o_O
    Do I have to switch to another -free- AV that offer free tech. support o_O (I used to use Avast4 as my on-access scanner, now I use it as my backup one)..
    thanx in advance :)
     
    minacross, Nov 19, 2003
    #1
  2. JimIT

    JimIT Registered Member

    Joined:
    Jan 22, 2003
    Posts:
    1,035
    Location:
    Denton, Texas
    Minacross sed...

    My tongue-in-cheek reply would be, "you shouldn't need much tech support if you install the program and leave it alone!" ;)

    Seriously, though--my personal experience with both of the programs you mentioned have been problem-free, but YMMV. :)
     
    JimIT, Nov 19, 2003
    #2
  3. solarpowered candle

    solarpowered candle Registered Member

    Joined:
    Jan 9, 2003
    Posts:
    1,181
    Location:
    new zealand
    Thats so true Jim It I like mina and yourself have e Trust v7 ( I also use the ez firewall ) . There is now no need at all for contact with CA . It just rolls along . Not so long ago I was addicted to downloading every new firewall and anti virus and playing with them .
    Since Iv settled down and are happy with what Iv got for this year , I have no problems on my system
     
    solarpowered candle, Nov 19, 2003
    #3
  4. Paul Wilders

    Paul Wilders Administrator

    Joined:
    Jul 1, 2001
    Posts:
    12,475
    Location:
    The Netherlands
    AV Tech support in general is becoming a must more and more each day; it's for good reasons most major ans respected AV companies offer email support and most of them support forums as well. And for good reasons: a certain major company is being critized nowadays after outsourcing their support to a non-English native speaking country all over the web, thus frustrating their paying customers, who are in need of support.

    The fact one did not have to rely on support for product X is of no importance in this context; the overall picture is.

    regards,

    paul
     
    Paul Wilders, Nov 22, 2003
    #4
  5. minacross

    minacross Registered Member

    Joined:
    May 12, 2002
    Posts:
    658
    thanx :D
     
    minacross, Nov 22, 2003
    #5
  6. Paul Wilders

    Paul Wilders Administrator

    Joined:
    Jul 1, 2001
    Posts:
    12,475
    Location:
    The Netherlands
    My pleasure ;)

    regards.

    paul
     
    Paul Wilders, Nov 22, 2003
    #6
  7. JimIT

    JimIT Registered Member

    Joined:
    Jan 22, 2003
    Posts:
    1,035
    Location:
    Denton, Texas
    You asked a legitimate question, Minacross. Sorry about my crappy, non-helpful answer. ;)

    Yes, it's pretty important IMO to have good tech support--no matter what program you are using. There's nothing more frustrating--and time-wasting, to not be able to get an answer when something goes wrong or messes up your computer--or when the product doesn't do what was advertised.

    Having been on both ends of the situation, I'd make it a priority--free proggie or not. ;)
     
    JimIT, Nov 22, 2003
    #7
  8. AplusWebMaster

    AplusWebMaster Registered Member

    Joined:
    Jun 14, 2003
    Posts:
    239
    Location:
    Philadelphia, PA, USA
    ;) Hi minacross,

    - IMHO, as with most things (almost everything) "inside the PC", we all need good tech support from time to time. I believe it is a necessity.
    - Nobody knows everything about everything - hence, the highly specialized skill set is needed in almost every area of IT, be it Spyware, Admin, networks, AV, you name it - we need specialists. There are many "generalists" available, of which I'm one, but there are times when we have to get to those who "know the code" to get the bottom line answer. We all rely on them, heavily at times.
    - Just ask javacool, or merijn - nobody knows their code like they do. :)

    Edit: sp errs
     
    AplusWebMaster, Nov 22, 2003
    #8
  9. solarpowered candle

    solarpowered candle Registered Member

    Joined:
    Jan 9, 2003
    Posts:
    1,181
    Location:
    new zealand
    eTrust has an excellent resource library and also a forum for users to post questions Mina( I will look for the link and instant you with it - This forum is more utilised for businesses) . Their knowledge base ( FAQ) Through "sammy" is very good . The only time i had a question it was answered by email personally regarding e trust promo
    However perhaps its time for them to have a more visable forum and one that is accessable by the everyday home user . So its maybe time to write and suggest this . It happened with kaspersky through Igor and lisa and a forum was set up , so it can happen ,maybe with e Trust .
     
    solarpowered candle, Nov 22, 2003
    #9
  10. minacross

    minacross Registered Member

    Joined:
    May 12, 2002
    Posts:
    658
    thanx :D
     
    minacross, Nov 23, 2003
    #10
  11. minacross

    minacross Registered Member

    Joined:
    May 12, 2002
    Posts:
    658
    did you find that link solarpowered candle :rolleyes:
     
    minacross, Nov 25, 2003
    #11
  12. minacross

    minacross Registered Member

    Joined:
    May 12, 2002
    Posts:
    658
    minacross, Nov 25, 2003
    #12
  13. solarpowered candle

    solarpowered candle Registered Member

    Joined:
    Jan 9, 2003
    Posts:
    1,181
    Location:
    new zealand
    Coolies :)
     
    solarpowered candle, Nov 25, 2003
    #13
Thread Status:
Not open for further replies.
  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...