Autoupdate paid for but not working

Hi,

I have emailed the autoupdate email address on a few occasions but no reply.

I paid for new year of autoupdates but code not accepted

Help

 

Just to confirm u have followed the instructions and emailed to the address on this page?

http://www.javacoolsoftware.com/supportSB.html

If so, just hang in there as i'm sure javacool will see this thread and reply.



snowbound

 

Yes, sent that info - same happened last year but got nearly instantaneous reply then - I note that web page says he's having email server probs?? ah well

 

Possibly, so hopefully he will reply here.



snowbound

 

Hi,

Please verify that our responses are not getting filtered by any sort of anti-spam / junk mail filtering software.

Also, please try adding our support e-mail address to your trusted senders / white list, if your e-mail provider has such a feature.

Best regards and thanks,

-Javacool

 

I checked Mailwasher and you're not in my blacklist on there (and added you to friends just in case)

I will try again....

 

Resent email and still heard nothing

 

Hi,

Please send me a PM with the e-mail address you've been using to try to contact us - I'd like to make sure it's not getting caught in any spam filters on our end.

My apologies for the inconvenience.

Best regards,

-Javacool

 

Went looking for email to resend and spotted this....

The original message was received at 16/09/2006 13:07:28
from david ([192.168.2.101])


The following addresses had delivery problems:
=================================
autoupdatesupport@javacoolsoftware.com


Transcript of session follows:
=================================
Error: 550 http://njabl.org/dynablock.html


This is a copy of the message, including all the headers:
=================================



Dunno whats up - is your system rejecting my email because I'm using a mail server on my laptop to send it?? If so I will try sending using my gmail account.... fingers crossed....

 

Well gmail address is now being accepted but still not got working code - ho hum