I recently got a new notebook (Asus G50V) that has Vista Home Premium 64-bit. I used ATI 10, which worked great on my old XP machine. I became concerned about its Vista compatibility when I found my backups of the User folder didn't include the "special" folders (such as Documents) that had been moved to another drive. I had to manually include them. A few weeks ago I downloaded the trial of ATI 2009 (build 9615). I value being able to test out a full-featured version of the product. When it started it hung and eventually Windows put up a message "Acronis True Image has stopped working". My research on this error led here and revealed the many problems of ATI 2009. I never got the program to work and uninstalled it. I started using Microsoft Backup, but after a couple of weeks, my external hard drive filled up because it backs up everything. While researching other backup software last week, I learned in this forum that there was a new build of ATI 2009 (build 9646) that solves a lot of problems. I also learned that the trial version is always the latest build. Finally, I also learned that the "stopped working" error can be caused by antivirus software. I downloaded the new trial, installed it and was informed that my 15 day trial was over. Not a surprise. I emailed Acronis support to explain the situation and ask for another 15 day trial (i.e. a 15 day key). To their credit, they replied quickly, but unfortunately refused to provide the 15 day trial. I emailed back to try to clarify that I had not actually had a trial, but the (quick) response was that they would not give me another trial. (I can post the emails if they would be helpful). In my opinion, this seems like a wrong decision. Clearly I'm motivated to buy since I was willing to try again with a new build. In fact, I will state outright that if the latest build of ATI 2009 works on my system I will buy it immediately. My dilemma is that in order to see if the latest build of ATI 2009 works on my system I would have to buy it. I appreciate any and all advice on this issue. At some point I will need backup software. For now I will go back to ATI 10.